Forum Discussion

Jayne63's avatar
Jayne63
Joining in
6 months ago
Solved

Remote Control replacement

I have wasted 2 hours resetting the remote control and then trying to order one on line only to receive the message that it isnt possible to do and to speak to someone

I cannot work out how to speak to a person.  It just goes round in a loop telling me how to reset the remote control.

This service is non-existent, stressful, frustrating and annoying!

Can someone please tell me how to speak to someone to order a replacement remote control

I have seen on the forum that others have had direct messages to resolve.  Thanks

  • Hi Jayne63,

    We're glad this has now been sorted for you.

    If you have any further queries, please don't hesitate to contact us.

    Regards,
    Daniel

  • You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

    Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.

  • Hi Robert

    I also posted about being unable to order a replacement remote control and getting in a loop every time I tried to call to resolve it.    However I havent received any response (other than several messages to congratulate me on receiving various forum "badges"!)     Would appreciate your help if that is possible.  Thanks

     

    • Kath_P's avatar
      Kath_P
      Forum Team

      Hi Jayne, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

      We're sorry to hear you've been having trouble ordering a replacement remote. I can see that my colleague Daniel has already sent you a message off the back of your other thread. He sent this on Sunday at 12:48 PM. Please check your inbox and reply to him there. 

      Many thanks, 

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi Jayne63,

      We're glad this has now been sorted for you.

      If you have any further queries, please don't hesitate to contact us.

      Regards,
      Daniel

  • Hi Jayne63 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had and that you feel this way 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support roy247 👍

    Regards,
    Daniel

  • Thanks Daniel!  Any further issues, I now know that using this forum is the easiest way to contact Virgin media staff to get issues resolved