I think Seph, it’s much more likely that even the installer was unaware that Modem mode wasn’t an option and was simply offering to go into the menus, as normal, and enable it from there. Otherwise once the OP declined and they would do it themselves later, surely the installer would have said then that this wasn’t a customer facing feature?
It would appear, that in typical VM lack of any joined-up thinking, the customer services staff and even the installers themselves have been given only the minimum of training as to the ‘limitations’ and gotchas of this device.
As regard it being on a trial rollout, like Tudor, I suspect this is being deliberately not relayed to potential customers through fear of losing sales. The point about being a trialist, is that you are supposed to be fully aware that this is the case, that the equipment you are being given is not properly finished and may well crash, fail, be missing features, but you are prepared to put up with this in return for getting early access, and are fully prepared to be a sort of unpaid beta tester!
Anyone remember when the Hub 5 was first released? The telephony didn’t work, the Pods didn’t work, the firmware did seem, in fact some say, still is, somewhat flakey! Also remember all the posts on here from customers not at all happy that they had been sent one of these hubs and blissfully unaware that they were effectively ‘trialists’?
A bit ‘Groundhog Day’ wouldn’t you say?
Now it is perfectly true that if you live in an area where VM are deploying XGS-PON, then, yes you need a different hub than everyone else, and that’s perfectly understandable, and also that VM need large scale trials of the equipment. But, it should be made clear to anyone signing up, that this is the case!