I've just had Vm internet installed today and was given the 5x hub with fibre in home set up. I've got my own mesh routers ready to go but the hub settings don't have a "modem mode" like all videos and forums online say it should.
Any idea why I don't have this option ?
Try a pinhole reset firat as below. That should restore any missing functionalirty
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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/should be.
Log in and option for modem mode will be there
Very few people know of the existence of the Hub5x, but a full pin hole reset is all you can try. Unless perhaps a firmware update restores this functionality.
Although it might seem an odd question, do you happen to be in the Republic of Ireland by any chance? The VM setup there is different to the UK, they are using IPv6 as a connectivity option but this removes the ability to use modem mode (it just doesn't appear in the menu options). In this case, it used to be possible to call VM and request your account to moved to IPv4, that is done, a reboot of the hub and the modem mode option is restored.
Now alternatively, the Hub 5x is comparatively new and I doubt too many on here have experience of it, I suppose it is possible that modem mode has been removed from it, although I would doubt it.
I did see that on another forum but I'm in Glasgow Scotland. So shouldn't be an issue. Going to try the factory reset just Incase.
Please keep us up to date with your Hub 5X. Would be interested to see a few photos of the connections on this Hub. Hopefully it will still have modem mode, however if it has a fibre port, it may be possible to get a 3rd party router with a SFP port and connect another router directly to the incoming fibre?
Hi all reset tried and it didn't fix it. I've checked with virgin on Twitter they confirmed the setting should be there and it's not been reported by anyone else.
They are investigating on their end. Not sure what the problem would be.
Update for everyone. As of just now Hub5x doesn't have a modem mode. I hope this is because it's in a trial phase and it will get rolled out eventually. But for anyone that finds this. It's not something that's currently available.
Hi,
Can confirm, no modem only mode. Just installed today. My BT mesh system working ok as it's not a router, but wanted to upgrade to a 6E mesh 😞
I managed to get Hub 5x into modem mode. It bricked immediately. As this was my 5th in 2 weeks, i dare not change any settings. I bought an Asus router, solving most of my problems, but running Hub 5x with wifi off does cause serious double NAT issues. if Virgin do not sort this out, I will leave them when there is an alternative. I don't see what else you can do.
Modem mode will eventually be available on the Hub5x, but is missing because VM want the Hub5 tested in ‘normal’ users mode.
the installers can put them in modem mode it seems, was offered it but told them no its ok Ill do it later on, only to find that it can't be done manually -.-
anyone on the new network had the upload upgrade? my realspeed package has changed to 1000x100 but the actual speed hasn't changed at all.
Below is a HUB 5x / Sagemcom F5685LGB-VMB used for XGS-PON / PIA connections.
As HUB 5x does not have a modem mode, a 3rd party Mesh would work configured in Access Point mode.
The only way I can imagine an installer setting up modem mode is by calling networks to send a management code to unlock the relevant firmware code. We’ll never know!
I think Seph, it’s much more likely that even the installer was unaware that Modem mode wasn’t an option and was simply offering to go into the menus, as normal, and enable it from there. Otherwise once the OP declined and they would do it themselves later, surely the installer would have said then that this wasn’t a customer facing feature?
It would appear, that in typical VM lack of any joined-up thinking, the customer services staff and even the installers themselves have been given only the minimum of training as to the ‘limitations’ and gotchas of this device.
As regard it being on a trial rollout, like Tudor, I suspect this is being deliberately not relayed to potential customers through fear of losing sales. The point about being a trialist, is that you are supposed to be fully aware that this is the case, that the equipment you are being given is not properly finished and may well crash, fail, be missing features, but you are prepared to put up with this in return for getting early access, and are fully prepared to be a sort of unpaid beta tester!
Anyone remember when the Hub 5 was first released? The telephony didn’t work, the Pods didn’t work, the firmware did seem, in fact some say, still is, somewhat flakey! Also remember all the posts on here from customers not at all happy that they had been sent one of these hubs and blissfully unaware that they were effectively ‘trialists’?
A bit ‘Groundhog Day’ wouldn’t you say?
Now it is perfectly true that if you live in an area where VM are deploying XGS-PON, then, yes you need a different hub than everyone else, and that’s perfectly understandable, and also that VM need large scale trials of the equipment. But, it should be made clear to anyone signing up, that this is the case!
everything seemed to be done from the PDA activation of the hub/tv etc looked kinda advanced, last time I've had virgin installed properly, they had to call up to get the hub activated ( was moons ago)
He did an install just before mine which he put into modem mode, from what it seemed like, they could do it his end.
Unless there's a hidden menu? or their pda can connect to it in a different way.
Maybe VM are dumping modem mode to get rid of people who want to control their own networking kit ..... 😉
Actually, I think they probably could if they thought it would be in some way advantageous. Although we all advocate running in modem mode, out of the, what 5.5 million broadband customers that VM have, how many actually do this? If it’s a relatively small percentage, and presumably VM know who is and who isn’t then they may well conclude that removing this option might not lose them too many customers, but if it, in some way simplifies the backend infrastructure requirements and/or support requirements, then, from their perspective, it may seem an attractive proposition.
Edit …
By the way, this post should have been a reply to Seph’s earlier post saying that VM wouldn’t dare remove modem mode, the threat of other providers being too great.
Now I’m sure I hit the right ‘Reply’ button but the all new and improved forum software seem to have ignored it and stuck this post at the end, where alas it does seem a bit of a non sequitur!
Personal view is that people in the trial areas are being not advised it is a trial, by certain unscrupulous ‘salespeople’ on extra commission, to get as many people signed up as possible.
was 100% told it was a trial, all information / free for 6 months etc, the free £200 amazon vouchers etc all included in the trial? afaik.
@ScottMcl has your upload changed or your package on realspeed?
I wasn't told it was a trial, not offered a deal other than half price for 1st 6 month then £32 pcm after for 256mb. Only other BB on my area is 22mb maximum BT, so really needed this
