I was informed I could use my own router by using Modem Mode on the Hub 5X when I signed up. Still, many months later the feature is not available.
What is the latest update please? I can see others have newer firmware than me on their Hub 5X, but this has not made Modem Mode available. What software version do others have? I have 2.40.13-2210.4
No modem mode for the 5X, but you can still use a 3rd party Router in Access Point mode if required.
Why do folks keep starting a new thread on this widely cover topic ?
Don’t think to use the search facility?
Adduxi wrote:Don’t think to use the search facility?
True, but that’s just human nature - but how about VM’s forum staff set up a sticky thread at the top of the list and inside ahead they explain, distinctly, this is what has happened, this is what we are doing to work around this etc.*
But they don’t, they knee-jerk lie to customers, allow their call centre workers to tell people that it’s ‘Yodel’s fault’ (I wonder if Yodel will sue over this?), your package is on its way...etc.
And it’s not the call centre workers’ fault, at best they’ve been left to ‘make stuff up’ and at worse have been told by VM to outright lie - it’s not a look either way!
Also we have to acknowledge that it’s not the fault of the forum team members on here - it does seem that they are 'constrained’ shall we say, as to what they can admit, assuming that they want to keep their job!
* of course this won’t happen, despite the best efforts of the individual VM forum team members, they are contained by what their bosses order them to say, or not say! Alas it seems that VM have gone into a deny-everything, blame every-body else mode. Shame really!
Client62 wrote:Why do folks keep starting a new thread on this widely cover topic ?
If VM had a decent Customer Service system, they would be telling the staff here to tally up feature requests.
If I was the CEO at VM, I would very much want everybody anybody to start a thread on anything which I had the power to implement with the snap of a finger.
I'd say people need to be louder. If people just stay quiet, they will quietly completely ban all routers and have a complete monopoly on routing in the UK. If all ISPs take this route its anti-competitive with router manufacturers. Generally such behavour goes against CMA guidelines, but im sure british ISPs will find some excuse to wipe out all third party routers from the UK's shelves.
Because they are still telling new customers that they can use modem mode on a 5x perhaps??
I think its worth users posting again and again for modem mode on the hub 5x whats the point in searching modem mode hub 5x finding VM are being a A$$ about and cancelling VM for about ISP
I encourage people to post, it helps us all to see how VM continue to do nothing about bringing a much needed and frequently requested feature that was present on previous models, to the Hub 5x.
There should be some sort of sticky at the top so that we can get the latest updates, not that there have ever been any, along with a vote function so that VM have a clear idea of how much the feature is needed.
I write this as someone who cancelled during cooling off, https://community.virginmedia.com/t5/Networking-and-WiFi/Modem-Mode-Hub-5x-Cooling-off-period/td-p/5577972, and lives on with very slow ADSL!
I wonder how much revenue VM are losing?
Come on VM, pull your finger out and get Modem Mode sorted. We'd understand if this was something complicated to implement, but we all know it's not!
I'm wondering if it is something to do with the fact VM don't wholly own the XGS-PON network? Perhaps this is why they can't use modem mode, maybe this would be difficult for VM to manage/monitor the Hub 5X hardware?
Of course if VM had allowed access and terminated the fibre via a suitable 10Gb Ethernet/SPF+ ONT, people could have plugged in their own Routers aka Openreach style and this issue wouldn't exist. However as the vast majority of users just want "plug and play", I'm sure it's a Business decision to get the cheapest hardware out without any nod to the 1% of geeks and nerds hardcore networking enthusiasts (myself included btw) who want modem mode.
Their is a technology where VM can manage/monitor the Hub 5X hardware by WAN IP and give us our and the same WAN IP its called "IP Passthrough Mode" like on my Zyxel FWA510 of cause you only get 10. IP on mobile networks but would work to give WAN IP and Zyxel Nebula can monitor the device however one limitation is you will not be able to change your MAC to get a new IP as the way IP Passthrough Mode works takes any source MAC then out puts to the hubs MAC.
alexhull24 wrote:Another really frustrated Hub5x user, no modem mode.Hardware version: 1.2.1bSoftware version: 2.40.13-2210.4
To be fair, if we look at it from VM’s perspective (or, more likely, their owners, ‘Liberty Global’s’ perspective), then maybe they simply don't see it as being important. Be honest, what percentage of VM broadband customers even know what modem or passthrough mode is, or want it? 1%? I’d be astonished if it’s more than 5%!
Also, it has been suggested on here (by a forum member that does know what they are talking about) that ‘modem mode’ would degrade VM’s ability to monitor the Hub 5x, so maybe that’s a real disincentive for VM to include this feature. Although it is important for you and others; for the majority of customers, it’s an irrelevance; so why would VM invest the resources in doing it? Honestly, there isn’t going to be a mass exodus of customers over this; and VM know it!
So, people have a choice, leave* or work around it. Why do you want modem mode? Well it’s to allow you to use your own router/wifi system which may have better, richer, more sophisticated features. Fine, you still can - you just have to work round the double NAT issues, which, to be fair, unless you are running some kind of server on your network** which requires external access; probably isn’t a problem.
Yes, there is another hop in the chain, yes, it WILL introduce slightly more latency because of the extra packet processing. But, is it really a major issue? It’s an annoyance, yes, and certainly VM have done themselves no favours by claiming (as reported on here) that this feature is coming ‘Late 2023’, ‘Early 2024’, ‘First half of 2024’, ’Second half of 2024’, ‘Before the end of 2024’.....etc.
* I do understand that some customers or potential customers have been told by VM that ‘yes, modem mode is available and naturally you can use your own router’. Technically the second clause is correct, the first, certainly isn’t and is not defendable - VM really do need to improve their staff training!
** And even then you can work around it - it just needs a bit more work.
