Another vote for media mode on Hub 5x

Question

I am new customer, still in cooling off period. FTTP with Hub5x, first time on FTTP.

For the last 6+ years and 3 ISPs I have run my home network through my own router and DNS (Pi-Hole), IPS modems put in the modem mode. Now I can't, and I can't even disable wifi completely on Hub 5x.

It did not cross my mind before I ordered Virgin that it would not be possible to do this. It is ridiculous as there is no technical reason not to let customers choose modem mode or use their own custom DNS. I chatted with customer service and my repeated questions about justification for this decision were ignored.

So if anyone in the company is reading this, please do something about it.

PS I have tried various options suggested on the web and these forums, but nothing works. I will try to set it up with double NAT but if it doesn't work, I will cancel.

carl_pearce · Answer

Media Mode?

Tudor · Answer

"think we have to agree that VM have little interest in enabling modem mode on the 5x, not worth the engineering time and cost to re-write the firmware, for, be honest, a minority of customers!"I believe it more fundamental than just rewriting the firmware. Possibly to do with the hardware on the 5x and the way validation is handled as to who you are when seen by the ‘headend’ equipment.

legacy1 · Answer

"think we have to agree that VM have little interest in enabling modem mode on the 5x, not worth the engineering time and cost to re-write the firmware, for, be honest, a minority of customers!"But minority of customers if not more are on Docsis with modem mode and are mostly happy so the more VM switch out Docsis for FTTP...you get the idea...If doing NAT was a good idea it would of happen way before Docsis 3.0 happened and that it did not due to problems and VM are gambling NAT on hub 5x is fine and who is to say it is? problems happen may be you setup port forwarding then port forwarding stops working unless you...you guessed it! reboot the hub! you think VM will care? no because they don't support port forwarding and all that was needed was modem mode&nbsp; &nbsp; &nbsp;

legacy1 · Answer

VM can do modem mode they had to do it with super hub 1 when that was ONLY a router mode I don't know why your defending VM unless you work for VM&nbsp;

legacy1 · Answer

And you go off on one! Why Mr Robinson17 that just uses the internet for Facebook and watch cat videos DO YOU case about US 1% on how the internet and the hub works?&nbsp;Very odd...&nbsp;

Forum Discussion

Another vote for media mode on Hub 5x

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