Forum Discussion

croixdefer's avatar
croixdefer
Settling in
26 days ago

Another vote for media mode on Hub 5x

I am new customer, still in cooling off period. FTTP with Hub5x, first time on FTTP.

For the last 6+ years and 3 ISPs I have run my home network through my own router and DNS (Pi-Hole), IPS modems put in the modem mode. Now I can't, and I can't even disable wifi completely on Hub 5x.

It did not cross my mind before I ordered Virgin that it would not be possible to do this. It is ridiculous as there is no technical reason not to let customers choose modem mode or use their own custom DNS. I chatted with customer service and my repeated questions about justification for this decision were ignored.

So if anyone in the company is reading this, please do something about it.

PS I have tried various options suggested on the web and these forums, but nothing works. I will try to set it up with double NAT but if it doesn't work, I will cancel.

6 Replies

  • Hey croixdefer, thank you for reaching out and we are sorry to hear about your issues with the HUB5.

    We understand your frustration and we will pass the feedback on to relevant team for you. 

    Please do keep an eye out for any future updates.