My Virgin Media offered another renewal deal

Question

My broadband/phone contract ends 2 September and midweek I decided to select an online renewal offer which had appeared in My VM as opposed to adding Full Fibre to our Sky TV package which is almost out of contract.

After a simple process to accept the deal I received an order reference etc straight away via email, along with full summary and info sheet.

Late the following day I was curious what the next step was so I checked in My VM expecting to see an order update but could find no reference to what I had done. I was however puzzled by the fact that I was still being offered a new deal and then I noticed it was less than the one I had selected. Unsure what to do I decided to repeat the process and was very surprised when it all went through. The emails with the new deal information and new order reference arrived immediately.

Three days later I have still heard nothing more, either via email or online within My VM so I am concerned something is amiss as there is still no confirmation or update to either of the deals and whether either of them is likely to be actioned (the second one preferably) as obviously, I am keen to save a bit more money if I can.

I would appreciate any advice and to save myself from the hassle of ringing up for an acceptable deal.

Thank you

Carley_S · Answer

Ah, that's good to know that the team have already been able to apply the first deal.&nbsp;
Yes, the new contract would begin once applied by the team, rather than being manually arranged for the end of your contract.&nbsp;
Keep us posted if the second deal doesn't apply, and you would like to go ahead with the second deal. If the second one is applied by the team, this will cancel the first contract out and be its own new contract in itself.&nbsp;

Carley_S · Answer

Hi scarletp&nbsp;
Welcome back to the Community Forums.&nbsp;
Sorry to hear of your concerns regarding your renewal.&nbsp;
It can take 14 days for an online renewal request to be processed by the team on their side. Should you not see your contract/package updated 14 days after you made your request, please do let us know. You might also find that the first deal you agreed to is applied first.&nbsp;
Keep us posted, and if needed, we can support further if the second deal has not gone through after 14 days.&nbsp;

scarletp · Answer

Helo Carley_SThank you for your quick response.I must have misunderstood something along the way as thought MyVM would show the order within 24 hours from application.&nbsp; At least I know now it's 14 days.&nbsp;I have just recently received an email saying I am 'all sorted' along with the contract (the first and dearer offer I had selected) which incidentally surprised me by saying the start date is tomorrow 28th July.&nbsp; I was expecting it to be from 3rd September when my current contract ends but hey ho! I could be overthinking things.&nbsp;&nbsp;From what you say - is there a chance the second offer I had more recently selected online&nbsp; may still go through, meaning the first one will be cancelled out?&nbsp;&nbsp;Interesting thought and I will certainly keep my fingers crossed.Thanks again and I am so glad I do not have your job!&nbsp;&nbsp;&nbsp;

scarletp · Answer

Thanks again,I will wait and see if things pan out in my favour.&nbsp;

Martin_N · Answer

Thank you for that. Please do keep us posted
^Martin

Forum Discussion

My Virgin Media offered another renewal deal

9 Replies

Related Content

Another contract renewal problem!

Renewal Offer

Renewal price offer

Yet Another Contract Renewal Problem

Renewal offer