Contract Renewal Offer

Hi..from what I can see and learn from VM customers ..most of us will consider our little lot and it is an obvious personal decision to stay or go..best to ring retentions and see whats on offer so its the 150 or 0345 4541111 call ..early after 0800 hrs on the morning..do some research first see whats on offer from other ISP,s ... pity most do this dance with VM at end of contract time.. good luck anyway.

Hi Derek50, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're unhappy with the current offers displayed via My VM. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

Many thanks, 

Hi Derek50, 

Thanks for sticking with me via private message. 

I'm glad I was able to get some clarification for you. 

If you have any further issues, please pop back to us in the Community. 

Take care,

So the upshot for anyone following this is, after going through a few private messages with a mod, who was very courteous btw, the renewal offer remains the same as the one I already received through the app. £2 more than I'm paying just now. As Alby41 says, "pity most do this dance with VM at end of contract time". I've always done this with my broadband, and my mobile contracts as well. We get hit with these price increases across the board for no apparent reason and this is our only chance to say nope I'm not having it, especially when you see competitor and new customer prices.