Forum Discussion

chrisyyw's avatar
chrisyyw
Tuning in
27 days ago
Solved

Contract renewal offer - items missing!?

My contract is due for renewal in 8 weeks and I have renewal offer in my online VM account.

I have a Virgin 360 box and a second VM Stream box. On the renewal offer, there is no mention of stream at all?

Secondly do all VM broadband services come with Netflix with ad's now as there is no mention of that too?

 

Can somebody have a look and see what is actually being offered please. Thanks!

  • Kath_P's avatar
    Kath_P
    24 days ago

    Hi chrisyyw, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 🥳

    If you have any further issues, please pop back to us in the Community. 

    Take care,

6 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    27 days ago

    Hi chrisyyw,

    Thanks for your post, we're sorry for any confusion caused by the online offers. 

    Not all deals come with Netflix inclusive no, It depends on the package. 

    We don't do package renewals here on the forums. We would recommend calling please and the team can discuss what deals we have available for you. 

    They can be reached on 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. 

  • chrisyyw's avatar
    chrisyyw
    Tuning in
    27 days ago

    Hi Vicky,

    I have now recontracted for another 24 months. The agent said netflix standard with ad’s is included and I will be sent an email to activate it 24 hours after the new contract goes live.

    I have checked my pre contract documentation and there is no mention of netflix.

    Can you check this out for me please?

    • chrisyyw's avatar
      chrisyyw
      Tuning in
      26 days ago

      I have just received the actual contract and a thanks for making those changes email. My phone line has been disconnected but no sign of Netflix standard with ads.

      Netflix is on this plan (entertainment) on the VM website. 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      26 days ago

      Hi chrisyyw, 

      Thanks for coming back to us on this one. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    24 days ago

    Hi chrisyyw, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 🥳

    If you have any further issues, please pop back to us in the Community. 

    Take care,