I am out of contract currently paying £120+ - went onto website and offered renewal at £103.08 for 18months. Accepted the terms and pressed Place Order but nothing happens. I've got the email with the Contract Summary sheet but nothing seems to go through after that.
Hi Barbs55,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you. 🥳
If you have any further issues, please pop back to us in the Community.
Take care,
Hi,
It can as u have done it online sometimes up to 14 working days to change, please wait for a VM STAFF to reply they should pick this up in the next few days.
Forum TeamHi Barbs55 thanks for posting although we're sorry to hear of the concerns you've raised here.
As mentioned here it can take up to 14 days for online orders to process - once it's been after this time and if nothing has happened, please let us know here and we'll do our best to help.
Many thanks
I am very confused about the renewal and the two different prices I am offered. I am 71 and I get very anxious and panic on phone calls. Is it possible to chat about renewal and my options on a private message on here as I cannot face ringing a call centre, and I find typed chat much easier.
Forum TeamHi Barbs55,
Thanks for coming back to us. As the offers are online exclusive, we, the Sales or Customer Services teams won't have visibility of them. We can certainly take a look to see what's available for you however this may differ from any online quote you've had.
I've sent you a direct message. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Forum TeamHi Barbs55,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you. 🥳
If you have any further issues, please pop back to us in the Community.
Take care,
