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phil_bill's avatar
phil_bill
Tuning in
23 days ago

Hub 5x Samsung S95F TV buffering/disconnects

I'm on the 125 service for the last two weeks, Hub 5x with a black wi-fi pod. The TV connects fine via wi-fi but drops out in the middle of viewing with Network Error, regardless of App. A soft reset sometimes works, but a power recycle needed usually. Having been on Now broadband which worked fine, frustrating!

I have read that channel optimization can be an issue, but with a Pod it can't be turned off.

My wi-fi analyser states channel 108 is congested and that's where the 5GHz band is.

Every other device - laptops, phone work fine and the TV room has an excellent signal and throughput. I've reset the router and the pod, run the TV diagnostics for Wi-Fi and Samsung Smart Hub which pass OK. Any help appreciated. 

 

hub5x
Samsung tv
WIFI

12 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    Use an ethernet cable perhaps?  Or get your own Wifi solution that can be properly managed...

    Part of the problem is 108 is a DFS channel and as such, will by law, scan for any radar signals.  This causes pauses in Wifi transmission.  

  • phil_bill's avatar
    phil_bill
    Tuning in
    23 days ago

    Thanks. How to get off CH108 is an issue. Virgin? Ethernet - too far for a cable and I've read Powerline Ethernet doesn't work on a 5x.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      23 days ago

      Powerlines work fine with the Hub5X.  It’s the fact it has no modem mode is the problem, not PLA’s.

  • phil_bill's avatar
    phil_bill
    Tuning in
    23 days ago

    DFS channels like 108 on the 5GHz band not liked by Samsung TVs.

    Since the Hub is choosing that channel what can I do? What can Virgin do?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      23 days ago

      You can try switching off smart optimisation on the Hub, change the 5Ghz band to a non DFS channel, and switch the optimisation back on.  Then hope the Hub doesn’t change it back.  As I said earlier, get a WiFi solution you manage, not VM.

    • phil_bill's avatar
      phil_bill
      Tuning in
      21 days ago

      It's not the distance but the practicality. Powerline adapters might be the answer.

  • phil_bill's avatar
    phil_bill
    Tuning in
    13 days ago

    Latest:

    Virgin engineer arrived. He stated he can't do a thing about CH 108, however we moved the WI-Fi Pod neared the TV and used an Ethernet cable to the One Connect box, and that has helped.

    Thanks to all who suggested solutions.

     

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      13 days ago
      phil_bill wrote:

      He stated he can't do a thing about CH 108

      That would be correct, but that's down to poor Wifi management software.  The AP's (Pods in VM speak) management software I have allow me to disallow any Wifi channels of my choosing, including DFS.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      11 days ago

      Hi phil_bill 
      Welcome to the Community Forums. 
      Sorry to hear of your concerns with your WiFi. Glad to hear that an engineer visit has been able to change your in-home networking setup, which seems to have helped resolve the issue. 
      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.