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Alex893's avatar
Alex893
Tuning in
2 years ago
Solved

Samsung remote not connecting to updated v6 box

Hi,

I recently updated to  M350 Volt speed boost. and my TV box had a software update.

the problem is that I had a Samsung voice activated TV remote which I was able to control my TV box however since the update to the m350 the remote is useless.

I have tried to configure the remote but to no avail, as far as Samsung is concerned the new box setup does not exist.

I have looked on the net but anything that has been suggested has not worked.

Alex 

  • Have you tried pairing the Samsung remote using Ziggo Mediabox Next which is what the 360 is known as.

    Another one that has worked for Samsung is Pace  DCR7111.

     

  • Have you tried pairing the Samsung remote using Ziggo Mediabox Next which is what the 360 is known as.

    Another one that has worked for Samsung is Pace  DCR7111.

     

    • Alex893's avatar
      Alex893
      Tuning in

      Thanks Roy247, I tried yous Pace DCR7111 and it worked .Everything is back as it should be. Thanks again.

      • Alex893's avatar
        Alex893
        Tuning in

        Hello again, i wonder if you can tell me if there has been some sort of update with the  VM box as i am now experiencing an issue with my samsung remote and the VM box. The issue is that when i try to do anything such as change channel or look up information about a programme i have to press and hold the button before anything happens, even the voice control does not respond. I will add that the samsung remote works fine when using it on the tv apps and fire stick. 

  • japitts's avatar
    japitts
    Very Insightful Person

    Alex893 wrote:

    and my TV box had a software update.


    A V6 runs TiVo-software. The update you've requested is a completely new operating system that is fundamentally not TiVo. Your TV360 now runs Horizon software, and is no longer a V6.

  • Hi there Alex893 

    Thank you so much for your post and welcome to the community forums, it's great to have you back. 

    I am so sorry that you have faced these issues regarding your TV service, and a big thank you to our community members roy247 and japitts for their help so far. Have you been able to try their advise?