Have you tried pairing the Samsung remote using Ziggo Mediabox Next which is what the 360 is known as.
Another one that has worked for Samsung is Pace DCR7111.
Have you tried pairing the Samsung remote using Ziggo Mediabox Next which is what the 360 is known as.
Another one that has worked for Samsung is Pace DCR7111.
Thanks Roy247, I tried yous Pace DCR7111 and it worked .Everything is back as it should be. Thanks again.
Hello again, i wonder if you can tell me if there has been some sort of update with the VM box as i am now experiencing an issue with my samsung remote and the VM box. The issue is that when i try to do anything such as change channel or look up information about a programme i have to press and hold the button before anything happens, even the voice control does not respond. I will add that the samsung remote works fine when using it on the tv apps and fire stick.
Hi Alex893,
Thanks for coming back onto your thread to ask this question, sorry this problem with your Samsung remote has cropped up!
We can't see whether there has been an update unfortunately, we don't have this information to hand sorry!
We've checked your TV service on our side and ran some diagnostics, however everything looks okay.
As there are no issues on our side, we would recommend looking at the 3rd party remote - Have you replaced the batteries?
We would also recommend checking Samsung's website for help with their own remotes 👉 Samsung Remote Issues.
Please feel free to come back to us if you find a resolution 🤗
Thanks,
Megan_L
