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bellh1980's avatar
bellh1980
Joining in
14 days ago

Device Pausing on 5x Hub

I have been a customer of Virgin Media since April 2024 and have had the 5x Hub since becoming a customer. The problem I am having is that I cant pause any devices on the app. I have had this problem since receiving the hub which has been over 1.5 years. I have complained about this before and every time I try pause a device I just keep getting the message "Device pausing available soon" it says you are working on this issue and working hard to fix it asap. This issue is taking far too long. When is this issue going to be fixed? I along with alot of other customers pay our bill faithfully and should be able to use this feature. Please hurry up and get this issue fixed

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hub5x

2 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    13 days ago

    Hub 5x has been out for years, it is quite clear Device Pausing via the Connect app and far more important Modem mode are going to be provided. 

    Device Pausing is available via the Hub 5x admin menu, this is exactly the same function as you are trying to perform via the Connect app. 

    Device pausing is the #1 reason folks get into a serious mess by blocking their own 'unknown' devices that so far have turned out to be EV Chargers, Wi-Fi Heating Controls, the wife's laptop and its VPN, game consoles & often their own mobile.