Hub 5x - Vm connect app completely unfunctional
For the last two weeks or so my virgin media connect app has completely stopped working it doesn’t let me see any devices it deleted one of my accounts and now it just keeps giving me the same message Oops! Something went wrong. Hub 5x customers only: we’re sorry we’re having issues with the pause/unpause on Hub 5x you may experience isssues while using this feature We’re working hard in the background to fix this ASAP My computer is blocked on the app and I can’t get onto it to unblock it because the app won’t load at all it just keeps giving me this message please help thanksIssues with a stable connection
I have a Hub 5 x on a GIG1 connection, the connection was fine and had little to no disconnections, over the 8 months it was working, on the 18/05/2024 the connection was disconnected due to an outage in the Accrington area, this was resolved within the day however the connection stability is so bad it is unreal, report was filed and they sent out an engineer who cleaned the fibres and that then said this should resolve, the first engineer cleaned all but one fibre in the cabinet, the second engineer came out and cleaned all the fibres, then after this as the issue was still happening I asked for them to replace the router and see if that could work, got an engineer out to install a new router, the issue was still happening I noted a couple of things, the speed is okay and works to the full speed when the line is working however the disconnections are many, the router by default has an MTU size of 2000 which is to big to be classed as a frame, if i set this down to the max frame size (1500) it then doesn't let me set it back to 2000, a factory reset sort this and sets it back to default, the resetting of the MTU to 1500 it didn't fix the issue and the disconnections still happen, looked further into it and the router is completely loosing all config of the line the image below is in the admin and info pannel, it shows the every time the internet cuts out, I have spoke to virgin over the phone got no where with them and i cant seem to get though to someone who wants to help, thinkbroadband.com results from the line do I raise a complaint or do I keep trying to get though to someone over the phone who will be able to help?HUB 5x - GSX-PON FTTP - Extermely spikey latency
Hi All, So I've been on the new GSX-PON FTTP (Fibre to the Premises) connection since October. The first month and a bit was fine with no issues however since at least November I have had issues with latency spikes noticeable when gaming. I set up a Broadband Quality monitor and have also been running various latency tests and it seems that my broadband consistently had a pattern of peaking to very high latency and also when in use and gaming more of these latency spikes occur. I'm not talking spikes to like 60ms, I am seeing spikes up to well over 500ms. On the tests I run the latency on download is fine however on upload most of the time it will see an average of around 150-350ms latency. On the rare occasions, I do see this stay around 20-40ms on tests but I'd say 90% of my tests show over 200ms on upload latency. This seems to be down to bufferbloat however there is nothing I can try on my side to sort this out as the Hub 5x cannot yet be put into Modem mode so I can not buy and use my own router with some SQM to help stop bufferbloat. However, that is beyond the point as my old ADSL line never had these issues and there was no special SQM on that. I should not need to buy a router when this is not acceptable broadband that should not be having these issues. I've had an engineer out who replaced the Hub 5x and also cleaned my fiber cables inside and the one outside connecting into my house. The one on the pole has not been done yet although I am told by the engineer that a request for a new line to be sent from the pole to my house has been sent, this has only been up since October so I don't think this will solve the issue but we will see. Is there anyone else on the new GSX-PON network using a Hub 5x who can share their results on BQM and other tests so I can compare? I feel like Virgin Media's new network has an issue with the upload latency and I can see this being annoying for them to try and fix which they really need to do. Also for your info, I get the exact same results with the Wi-Fi turned off on the Hub and all my network devices disconnected from the hub. I still get the fluctuating results with 1 Laptop connected directly into the Hub with nothing else connected to the network at all. I've included examples below with also the rare good test I actually got to prove that it isnt just the test bloating the network as sometimes it has perfect upload latency but only 5% of the time I test it. If that. Broadband Quality Monitor Bufferbloat Test Cloudflare Test 1 Cloudflare Test 2 *This is what I get the majority of the time*Hub5X XG-PON Questions
Hi everyone, New to Virginmedia and I have a 1Gbs FTTP install planned at the end of the month. My street was dug up by Virgin this year with green fibre cables installs and chat agent confirmed I will be supplied a 5X hub. Seems info on the 5X is still thin on the ground so I thought I'd ask a few questions. 1. As of September has anyone got modem mode to work on the 5X or are we still awaiting a firmware upgrade? 2. The WAN fibre port, does anyone know the spec of the patch cable used, is it single or multi-mode? 3. Is the fibre cable hardwired into the terminating box or could I buy a longer fibre patch lead if I ever wanted to re-position the router? 4. Given the 5X is full fibre (no coax / dociss) what are the average ping times people are seeing, is it sub 10mbs? Does anyone have any BQM's to share? 5. What has the general reliability and stability of the router been like? 6. Has anyone used the 10Gbs/2.5Gbs port to harness the full speed above 1Gbs? Thanks
