Noisy v6 box
Hi there. I upgraded to tv360 a few weeks ago and since then my v6 box has been unbelievably loud. ( fans spinning ) to the point where I'm having to crank the volume up on the tv rather loud to dround out the whining noise of the fans. It's quite irritating when trying to watch something. I did not have this issue before the upgrade to TV 360. Anyone else have this issue? Are they supposed to be this loud? Or is it a faulty box since the upgrade? Tried restarting / hard reset still the same issue. Any help would be appreciated it's driving me crazy!No Recording
I’ve recently moved home taking Virgin with me but the new TV hardware I’ve been given is awful. I used to have a proper box with a cable connection and a hard disk that could record. Now I have these little streaming boxes that are really slow and laggy and can’t record. Really disappointing. Is this the way Virgin TV is going? It’s just a streaming service.‘No Signal’ after TV box Welcome Screen
Turn TV box on, as normal. I get the ‘Welcome’ screen, as normal. ’Welcome’ screen disappears, as normal. Moments later, TV throws-up a ‘No signal’ error. There must have been signal to get the ‘Welcome’ screen, so not a cabling issue. Other devices working fine on WiFi, so don’t think it’s that. Have restarted the TV and box multiple times. No change! What do?360 box - audio sometimes drops out from sound bar (HDMI ARC)
I have a Hisense TV, Samsung HW-Q60T sound bar and new Virgin 360 box. All works well but occasionally (like 2 or 3 times during the evening) the sound switches from coming out of my sound bar and reverts to coming out of my TV speakers (with a message on my screen saying ARC device has been disconnected). If I switch the sound bar OFF and then switch it back ON again then all is ok again and audio comes out of my sound bar (at least for a while, anyway). This didn't happen when I had the Tivo box and has only just started doing this since getting the new 360 box. I have not changed the way the 3 units are connected together with cables, that is still the same: TV to sound bar using HDMI ARC to HDMI ARC sockets. TV to Virgin 360 box using HDMI to HDMI sockets. I'm not very savvy when it comes to this new way of connecting various devices together but conclude that it must be some software issue or a settings issue but have tried various settings and nothing seems to make any difference. The sound still drops out now and again. Can anyone help? What am I doing wrong?TV 360 Box not starting up
Hello, Hope someone can help. My Virgin TV 360 box is not starting up properly. The light on the power button remains on Amber. When turning off at the mains for more than 10 minutes, the TV seems to be turning back on an goes to the welcome start up screen with all welcome in all the languages, but then goes black and the problem remains. I have also tried restarting our virgin WiFi, which had no effect. Any help would be appreciated. Thank you