New 360 Box not starting up correctly
Had a new 360 box supplied last month but have several recurring issues around powering it up : 1 / If it actually starts up, it sticks on one channel and won't allow you to change it. No volume and the box does not respond to any of the commands from the remote control nor the buttons on the box (power / plus / minus). 2/ The only way to resolve the above is to unplug everything and start again, via a combination of soft reboots on the 360 Box. Takes about 20 minutes before it finally powers up properly Once it's active it's mostly fine (although some advertised functions on the remote are not supported, like back to previous channel for example). I've followed the installation / trouble shooting tips but the above keeps happening. Is this a fault with the box or is there something in the settings I've missed? (I've tried changing the power settings but this has no impact) Broadband WiFi works fine without any issues.Solved159Views0likes8CommentsTargeting Advertising during advertising breaks
Is there any way to reset what adverts I receive on the TV? I’m being plagued with insurance adverts and cremation adverts at the moment and I have to mute every ad break. I’ve checked my settings but I can’t seem to reset my advertisement profile. I know this is an option on Sky. I’m sick of being sold travel insurance and then if I die on holiday I can be quickly cremated in the UK... There is no reason for me to receive these adverts. I’m only 41. Can someone point me in the right direction? Many thanks122Views0likes5Comments
Upgrade from TiVo to Virgin media 360 - Code error M63
Hi, Upgraded from TiVo to Virgin Media 360 just before 18th December 2025 and received the new 360 remote a few days later, but my box was still awaiting the update to 360 download icon. Anyway I received a text on Friday 2nd January 2026 to say that I’ve successfully been updated to Virgin Media 360. Only problem now my box now says: You have recently had an issue on your account. If you are still experiencing reduced functionality, call us on UNKNOWN. With the following error code: Code M63 means your Virgin Media account isn't set up correctly If you've only just set up your TV box, or have recently called us about this issue, leave the TV box for 2 hours while it connects to our network. If you're still seeing the code, or haven't recently set up the box, please chat to one of our team. This code only affects our Virgin TV V6 boxes and Tivo boxes. Does anyone know if this can be resolved, without the need for a technician visit. I’ve tried the following holding + holding power whilst restarting the box in order to try and force the update and/or holding - whilst restarting but this has not fixed the issue. Anyway advice would be much appreciated. Thank you. 😌260Views0likes5Comments360 box stuck cycling the welcome screen
Hello hive mind! My Virgin tv box is stuck cycling the welcome screen. It sits on the welcome screen a while, then turns itself off and on again, occasionally shows an icon that looks like a download icon? Then repeats this. Been going on a few hours now. I've rebooted the main hub and checked all the cables etc. Could someone clarify how to do the reset of the TV box for me please? I've followed the steps I found - turn it off at the back, hold the power and '+' buttons, turn it on while holding those and keep holding for 30 seconds. Nothing happens unfortunately. Held the buttons in for a good two minutes as well and still nothing changes. Any advice or suggestions greatly welcomed!179Views0likes3CommentsScheduled recording
Hi I have had 3 360 but had 2 of them replaced at the weekend so now have one 360 and two of the stream boxes. Since they have been fitted all our schedules for recording are not working it asks me to subscribe to view them? I believe they are linked to the removed boxes I have factory reset the 360 box and it now shows I have 0% recordings but the old schedule recordings are still showing and will not delete. On my go app it still shows my old 360 boxes so I think these need to be removed off my system. I have reached out to the call centre but I don't think they understood what I was saying. Any advice on how to remove the old 360 boxes off the one I still have202Views0likes9CommentsTV box inside a cabinet.....
Hi all, I want to put my TV box inside a cabinet but imagine the remote won't work I less I leave the cabinet door open. I remember this issue years ago with Sky and I managed to get a 'magic eye' which enabled me to connect and receiver for the remote. Do VM do something similar? Or any other ideas on what I could do? Thanks 👍176Views0likes4Comments
Longstanding TV360 and Broadband Problems
Hi! I gave up posting to the community as nothing was resolving my problems but I'm at the end of my tether now. To review:- Since the end of September 2024 (yes 2024!) I am still getting brief flashes of the CS2004 error message, pixelation and sound dropouts up to 5/6 times in an hour! Also, random Broadband/Internet dropouts crashing streaming, PC connectivity etc.etc. I've had 10 Engineer visits, 3 Routers, 2 new 360 Boxes, new internal cabling and connectors etc. and one entirely new external cable! Nothing left to replace! Been told several times that the issue is with the cabinet, but no-one seems interested in doing anything about it. Issue affecting at least 4 of my neighbours too! Each engineer that turns up is completely in the dark about the history of the problem and tinkers around with it all. The latest thing is to add or remove attenuators and/or equalisers .... usually undoing what the previous engineer did! Don't get me wrong these lads are good, polite and helpful but...... it's not getting fixed. I am totally at a loss as to what to do. Watching TV is becoming a joke, streaming is subject to dropouts and buffering even with 1Gig connection. I've been a customer since the Telewest days some 30 odd years ago and never had issues like this before. Can't somebody sort this out or at the very least let me know what's going on as my Emails seem to be being ignored. Excuse me I have to go and try and arrange engineer no 11. Capant244Views0likes11Comments
