No Recording
I’ve recently moved home taking Virgin with me but the new TV hardware I’ve been given is awful. I used to have a proper box with a cable connection and a hard disk that could record. Now I have these little streaming boxes that are really slow and laggy and can’t record. Really disappointing. Is this the way Virgin TV is going? It’s just a streaming service.VM 150 help service
Is now totally useless- took me 5 attempts to get the service to pick up- once you connect it tells you I’ll now transfer you to a member of team - no it doesn’t - asks for your mobile number so they can send you a text to the useless web site to fix your problems - only, you don’t get a text. They ask for the preferred mobile number again- you type it in again! And then the robot tells you , sorry we aren’t able to send you a text - goodbye !! Utterly useless and pointless. I’m off to BT once my contract is out.
Playback help on TV360
Hello all! I recently upgraded my V6 to TV360, & overall I'm impressed & happy with it. However, I have one annoying issue. When playing back a recording, it often begins after the programme has already started. It’s not that the programme started early or the timer activated late, because if I rewind, the beginning is actually there on the recording. Other times, it starts playing a minute before the programme begins. There appears to be no rhyme or reason! Can this "feature" be turned off?TV 360 Box not starting up
Hello, Hope someone can help. My Virgin TV 360 box is not starting up properly. The light on the power button remains on Amber. When turning off at the mains for more than 10 minutes, the TV seems to be turning back on an goes to the welcome start up screen with all welcome in all the languages, but then goes black and the problem remains. I have also tried restarting our virgin WiFi, which had no effect. Any help would be appreciated. Thank you
Virgin media full outage & compensation
Firstly, the outage is still ongoing All internet & TV were lost at around 9:40pm on Saturday night. It is now Monday 1:30pm & still no internet etc. Have had text stating it is expected to be fixed TOMORROW by ~1:00pm, so that'll be a total of ~64hrs without internet or TV, can't even watch any recordings I have registered loss of service, so I guess by 9:40pm tonight I would expect this would count the start of compensation EXCEPT I've re-read the automatic compensation page online g it seems the fact that compensation is apparently if you have loss for 2 WORKING days Is this right ?, surely compensation should be if loss for 2days regardless of whether work days or weekends. People work from home probably over the weekends, so loss of internet over weekends should be compensated .. shouldn't they ???Complete Failure in Service
Hello, I am writing regarding the wifi at my house. We recently upgraded our broadband plan 3 or so weeks ago to the highest we can Gig1 service with a new hub 5 and it has been an abhorrent experience. For 3 weeks consistently there have been drops and disconnections from the internet. Too many times I have called regarding this. The internet went down about 5 times within an hour timeframe last Saturday and upon calling virgin to resolve this, your representative scheduled a technician to come today and I quote from the mouth of your representative “GUARANTEED” that our wifi problem would be solved. Not only was that a blatant lie, the wifi is now completely not connected to the internet, it is no longer intermittent on and off, it is completely off. Technicians have come twice to check connections install new routers and said everything should be fine but that is not the case. In addition, the house landline is no longer able to make calls and certain channels on the tv no longer show. NOT ONLY THAT, but I work from home! I have lost an entire day of work today due to virgin media’s poor service and I now must deal with the consequences with my superiors. The longer our virgin wifi is down the more my job is at risk! It is not just my livelihood that depends on good wifi, but my grandparents, who are both OVER 90 YEARS OLD and require reliable and fast wifi and service for communication in the event of a medical emergency, which is now at risk. What happens if there is a serious medical emergency in this heat and no one can call an emergency contact or an ambulance and it's too late? Shall I send virgin the funeral bill at that point? I demand a resolution to this immediately as we are paying the most and receiving less than the bare minimum. Should this matter not be resolved we will have no choice but to escalate this matter. I expect a response with haste
