Re-contracting & free Netflix
My current contract is due to end in a few weeks, and was taken out before the start of the free Netflix offer. I have been offered a fairly reasonable new deal through my account page, which I’m considering taking, but I’m just trying to find out before I take the plunge - if I press the “Grab Your Deal” button, will this automatically trigger the addition of Netflix to my account, or do I have to go through Customer Service? Cheers in advance to anyone who can help :)2 months later still can’t access online account!
Exactly what the title says. I still can’t access my “my vergin media app” despite bring reassured it’s a glitch and if I sign up with a new email it will do it. It hasn’t. It repeatedly says “we’ve found your account email, object object” and then goes off. I can’t access my bills or request an engineer as my broadband is waaayyy below what I’m paying for and keeps dropping out when I go into rooms where the router isn’t. Im at my Witts end with it & I’m thinking about cancelling if this isn’t sorted.Netflix Activation not received
I’m having the exact same issue as many others seem to have had on here. Called twice, used the chat, raised a complaint form, all of which resolving absolutely nothing and becoming increasingly more frustrating. The complaint reply even instructed me to access the Netflix section on the website, which I have explained I am unable to do on any of my devices as it just instantly logs you out due to a glitch. Any help with this would be appreciated as all other avenues of customer service have been pretty poor.Netlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? ThanksStream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.
