Hacked Netflix account
Hi looking for any advice? I’d reported on 21/11/25 to VM that my Netflix account appeared to hacked, which has resulted in being unable to access any Netflix service. Does any body know how long does it take to fix this type of security breach? VM chat were very vague when asked? RegardsNetflix - can't activate
I've been complaining numerous times on chat, I've raised a complaint and keep getting told I'll either have an email activation or i can do it on the box or i can do it on the app. Depending on who I speak to. But I've got no options or links anywhere. It's included free on my contract and it's been a month and they've closed my complaint but still the only option is to add Netflix on as a payment per month. I've tripledi checked my contract and it says Netflix with adverts included. This is main reason I went with Virgin. How do I get it sorted?Netflix sign up
I cant sign up to netflix through the my virgin account as I dont have the netfix banner to activate it also I haven't received an activation email to sign up aswell ive had the tv services over 2 weeks now, been on the online chat on two occasions and they said they will sort it but to no avail anybody else had these issues?Netflix activation
I have read the instructions on one of the emails about activating Netflix but there is no activation button on the webpage mentioned: https://www.virginmedia.com/my-virgin-media/package/manage-streaming-services I haven’t received a specific email for the Netflix part either. I see many other people have had the same issue and have needed a PM from an admin. Could I get a PM too please.Netflix billing issue
Ive received an email from Netflix stating "You’re no longer using your Virgin Media bill to pay for your Netflix membership." I upgraded almost a month ago to the day, 28/10/25 and setup a brand new Netflix account. Everything has been working as expected up until this morning, when of course, my daughter wanted to watch Stranger Things. How do I get this resolved? My latest bill states that its bundled with my package.My Flex Plan: Unable to add Netflix or any other streaming services
A few days ago I renewed my contract with VM. I went from 1Gig only to 1Gig plus Netflix Standard with Ads. I now have a new section in My Virgin Media called My Flex Plan which is where I believe I should be able to manage the new Netflix subscription included with my new contract: https://www.virginmedia.com/support/help/tv/streaming Unfortunately all it shows is the following error message: "Sorry, something's gone wrong! We're having some technical issues so we can't add this right now. Please try again later." Can someone from VM have a look and hopefully fix it so that I can start using the Netflix subscription? Thanks, GavinCan't access Virgin account.
I've been with Virgin for a whole 11 days now and spoken to multiple people regarding not being to access my account. I can't log into the app. I can't login online. I've tried various methods...incognito, through different browsers, even on different phones and PC's. Nothing is working, but very time I've spoken to someone I've been assured it'll be fixed. The issue with not being able to access my Virgin account is I can't activate my netflix account and link my existing netflix account, which has resulted in me being charged by Netflix in the gap between leaving BT and joining Virgin. Again, multiple people have promised to email me an activation link but nothing has arrived. Today I tried changing the email linked to the account as advised by someone via the online chat and then changing my password. Surprise surprise...it still doesn't work. Whenever I try to log in, I either get a message saying 'Oops there's been an issue on our end. Please try again', a blank screen, or in the case of the app, I get booted back to the sign in screen. I'm at the point where I'm just going to cancel because it's really not worth the hassle. With BT everything just worked from the start, and so far with Virgin it feels like nobody even knows what they're doing.
