I need my Netflix account disassociating from my virgin media account
I need my Netflix account disassociating from my virgin media account. I have changed my VM package to remove the TV, so my Netflix subscription has stopped. I can't reactivate it as it says to contact virgin to sort out billing details, can someone pls sort it so I can reactivate it without VM billing?Netflix Suspended
At the beginning of February I accepted an offer from Virgin Media to extend my Mega TV bundle by 18 months. Netflix was part of my existing contract with Virgin Media and was also part of the 18 month extension I agreed with Virgin. However, immediately upon accepting the contract extension, Virgin emailed me to say they my Netflix account had been suspended as Virgin was no longer providing the payment method for Netflix. Netflix also immediately notified me that a new payment method was required. Despite making numerous call to Virgin and raising 2 complaints, I have been able to use Netflix for 4 weeks. Every time I’ve spoken to Virgin reps, I’ve been assured that the problem would be fixed within a few days but nothing happens. I’m very frustrated my the failure to fix the problem and am now considering terminating my contract on the basis of a clear breach by Virgin Media. This problem should have been easy to fix by Virgin.Additional Netflix charges £12 a month?
Who do I speak to about VM charging me nearly £20 extra a month despite my contract for Netflix which IS included in my Mega Volt package? I have now spent HOURS on the phone where I was told it is either me, or Netflix adding these to my invoice. It is a joke, and recently renewed VM contact - exactly the same - and I should have trusted my gut and not renew it. I will give the broadband where I live is pot on and hardly ever breaks, but the pricing and billing and the CS is ridiculous. I would like to speak to someone who can actually help me and stop these charges and not being sent to Netflix people?Netflix billed incorrectly by Virgin Media
Several months and hours of phone calls with Virgin Media I am still being overcharged for my Netflix. My bundle includes Standard with Ads, which is what I want. I am however billed for Premium, at £13 extra every month which is what I don't want. Every single customer "advisor" I've spoken to has given conflicting answers. What I haven't heard yet however is advice that works. One told me to call Netflix as they apparently would change it. Another told me they've changed it on the system and next billing cycle will be with Standard with Ads. One told me I would get a refund / credit applied. Another told me I can change it on the setting myself, which sounds great, except unfortunately does not work for me as I keep getting a technical error message every time I try. Despite me explaining this issue multiple times, none of the people I've spoken to have helped although various vaguely helpful noises are being made. What I want should be simple to provide - change my Netflix billing to what I've agreed for it to be and refund the extra charges that I have not asked for. It's the fourth month now of being charged too much. This is very disappointing as I've gone all bells and whistles in the contract so paying a lot already. I'd rather Virgin Media just sort this out as opposed to me having to complain to Ofcom. Very conveniently Virgin Media complaint form on their website is now also giving technical error messages...Contract renewal issues
I have renewed my contract on the app with the ‘Choose this deal and keep your current Virgin Media plan without losing anything’ offer. However, Netflix has changed to standard with ads, when I previously had it with no ads. Called Virgin this evening and was told I could amend Netflix myself online, but I cannot as my online app shows me as ‘out of contract’, even though the renewal start date is today, and I have email confirmation. The app also shows the monthly price as much higher than my contract. Was told in the call that I will be able to change Netflix in 72 hours time with no extra fee, as I originally had it included ad free. That it’s just a delay in the contract showing on the app. Can someone confirm this is correct, as I’ve spent so long on the phone to Virgin recently, I don’t think I can handle another call. Thank you.Netflix on hold, no help when contacting virgin
I have had the ‘Virgin Media has put your Netflix subscription on a temporary hold. Please contact them directly, so you can get back to enjoying Netflix’ error message for about 3 weeks now. I have recently agreed a new contract which is the same package as my last contract which includes Netflix and I am up to date with all bills. I have tried contacting virgin numerous times on the live chat as well as phoning them, being promised reactivation links and that urgent IT tickets have been raised, but unsurprisingly it got me absolutely nowhere and I have received no replies to my correspondence. I’ve phoned Netflix who have stated this is a problem on Virgins side. Is there any way this can be resolved as it is getting incredibly frustrating trying to chase something that I am already paying for. Any help would be appreciated.Stream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.