Forum Discussion

sam_j_w's avatar
sam_j_w
Tuning in
2 months ago

Stream box apps are incredibly slow

I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs.

Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience.

Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.

Apps
flex
netflix
slow
StreamBox
  • Carley_S's avatar
    Carley_S
    Forum Team
    31 days ago

    Hi sam_j_w 

    Welcome to the Community Forums. 

    Sorry to hear of your concern with the stream boxes performance. 

    How do you have each stream box connected to the internet? Are they both through WiFi or do you have one connected to the router via ethernet cable. 

     

    • sam_j_w's avatar
      sam_j_w
      Tuning in
      31 days ago

      Hi Carley, they are both connected via WiFi.

      However this is not a network issue, it's purely the performance of the boxes themselves in direct comparison to other streaming devices (Nvidia Shield, Chromecast, smart TV apps etc)

      • Carley_S's avatar
        Carley_S
        Forum Team
        28 days ago

        Oh okay. 

        Do you have the stream boxes in a cabinet, out of view or behind glass at all? 

        We will certainly feedback on your concerns on our side regarding the slow responses on the stream box. We always take on board the feedback given so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.