Forum Discussion

Sheds95's avatar
Sheds95
Joining in
26 days ago
Solved

Connect App

Upgraded to new Hub 5 yesterday, all seems working fine but VM Connect App says "We cant find your Hub". Searched previous discussions and tried ALL recommendations but still cannot find Hub? What should I do?

 

  • Tom_W1's avatar
    Tom_W1
    21 days ago

    Hi Sheds95 thanks for your post although we're sorry to hear of the concerns you've raised here regarding the Connect App.

    Has the Connect App updated now, as we appreciate it's been some time since your post or do you still require further help?

    Many thanks

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    26 days ago

    The app gets its information from the VM backend database.  It may take a few days for the system to update the fact you have a new Hub.

  • Sheds95's avatar
    Sheds95
    Joining in
    25 days ago

    Ok many thanks, I'll wait a few days and check again.  Seems odd that this Connect app can check your connections and devices but needs a few days to update itself.

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      21 days ago

      Hi Sheds95 thanks for your post although we're sorry to hear of the concerns you've raised here regarding the Connect App.

      Has the Connect App updated now, as we appreciate it's been some time since your post or do you still require further help?

      Many thanks

      • Sheds95's avatar
        Sheds95
        Joining in
        21 days ago

        Hi, just checked and yes all updated now as adduxi advised 👍 thanks

  • Client62's avatar
    Client62
    Alessandro Volta
    25 days ago

    What is odd it that VM created the Connect app and it is the method by which some people manage to block access to their most critical or popular kit and then wondering why family relations are at rock bottom.