Connect app pausing issues
Paused my son’s PlayStations the other day. Pausing said failed and came up with an error. Turns out it did pause it but is showing both of them as active. When I try to pause them again it fails with an error. So I am stuck with 2 PlayStations that cannot use the internet. I am using the hub 4. And I tried both android and iOS app versions. Same results.
Hi all,
We're very sorry that you're experiencing some issues when pausing / un-pausing devices through the connect app.
We’re aware of the issue and we have a fix that will be deployed shortly for customers with a Hub 3.0, Hub 4 and Hub 5.
We are still working on a fix for customers with the Hub 5x and will update this thread again with any further updates as we get them.Kind regards,
Community Moderation Team