Connect app pausing issues

Do a pinhole reset on the Hub in the first instance.  Also you can manage the “pausing” via a browser to the Hubs admin console http://192.168.0.1

It is done via the MAC address, however this is easily bypassed with MAC randomisation on most modern devices. 

Focus on education of acceptable use of internet and stop being the Luddite of the family.

Hi, since my earlier gripes I've recently upgraded to the hub 5, mainly because their software supports the hub 5 better, plus faster speeds.

Anyhow, I can't get the connect app to work now as I had to disable their smart WiFi feature for my surround sound to work properly.

However, I have learnt a bit more with regards to not actually needing the connect app, you can sign in by popping the old 192.168.0.1 into the address bar, and hey presto absolute full of gobbledygook, however on there, you can pause devices at certain times, and must remember to cover your tracks because cocky teenage kids, we got one can also gain access to these settings so change your settings password 1st!!!

So, I found in the advance settings, goto security, then click on mac filtering.

Once in there, click on one of the connected devices you wish to pause and click add rule, but you would like the Mac filtering to be active "at different times of each day" which gives you a block chart of the week and when you want the device off then click on the blocks to your desired off time is. Note always click apply changes otherwise your rules won't be saved.

I hope this helps 👍

Even my youngest grandson can quickly evade Wi-Fi Pausing.

Guiding acceptable use of the internet is advisable.

Unhelpful but accurate.The reason you are finding it doesn't work is because it doesn't. Most modern phones will bypass the blocking with little or no effort from the user.  If blocking is important and the user can't be trusted, you will need to physically control the device. 

It's the later devices that will bypass MAC blocking, either by default or with a simple setting.