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eclare2075's avatar
eclare2075
Joining in
3 years ago
Solved

Virgin connect app wifi pause not unpausing

Hi I’ve used Virgin connect to restrict wifi access to an Xbox. So paused it! When I unpause it, it’s says ‘something has gone wrong’ contact support but this brought me to this forum!

any ideas anyone?

  • Megan_L's avatar
    Megan_L
    3 years ago

    Hi Eclare2075,

    Thanks for using the forums to get this issue with your services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

    I can see Client62 has already given some really useful information on how to resolve this, have you managed to follow their instructions? 

    Thanks,

    Megan_L

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  • Client62's avatar
    Client62
    Alessandro Volta
    3 years ago

    Disable MAC filtering to re-enable Paused devices

    Login to the Hub's menus at http://192.168.0.1

    1) Advanced settings >>> Wireless >>> Security

       1.1) then set Wireless MAC Filtering to Disabled

       1.2) "Apply changes"
     
    2) Advanced settings >>> Security >>> MAC Filtering

        2.1) then delete all entries in the MAC filter list

        2.2 Enable Always on

       2.3) "Apply changes"

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    3 years ago

    Hi Eclare2075,

    Thanks for using the forums to get this issue with your services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

    I can see Client62 has already given some really useful information on how to resolve this, have you managed to follow their instructions? 

    Thanks,

    Megan_L

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Steviejb777 thanks for your post here, sorry to hear you have issues with the Connect App.

        Can you please elaborate on issues you may be experiencing and we can advise further here?

        Many thanks

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Even primary school kids know how to bypass Wi-Fi pausing using MAC Address Randomisation.

    • freshflyingfish's avatar
      freshflyingfish
      Tuning in
      11 months ago

      This isn't helpful and if you work for Virgin I'd call it appalling customer service and borderline negligence