Forum Discussion

eclare2075's avatar
eclare2075
Joining in
2 years ago

Virgin connect app wifi pause not unpausing

Hi I’ve used Virgin connect to restrict wifi access to an Xbox. So paused it! When I unpause it, it’s says ‘something has gone wrong’ contact support but this brought me to this forum! any ideas any...
  • Megan_L's avatar
    Megan_L
    2 years ago

    Hi Eclare2075,

    Thanks for using the forums to get this issue with your services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

    I can see Client62 has already given some really useful information on how to resolve this, have you managed to follow their instructions? 

    Thanks,

    Megan_L

Megan_L's avatar
Megan_L
Forum Team
2 years ago

Hi Eclare2075,

Thanks for using the forums to get this issue with your services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I can see Client62 has already given some really useful information on how to resolve this, have you managed to follow their instructions? 

Thanks,

Megan_L

  • Steviejb777's avatar
    Steviejb777
    Tuning in
    2 years ago

    Crazy solution, is the app going to be fixed ?

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      2 years ago

      Hi Steviejb777 thanks for your post here, sorry to hear you have issues with the Connect App.

      Can you please elaborate on issues you may be experiencing and we can advise further here?

      Many thanks

      • Steviejb777's avatar
        Steviejb777
        Tuning in
        2 years ago

        See top of post as an example.  You pause a device, you can't un-pause it.  Must happen every day for lots of users.  Nothing to do with their iOS or Android version, reinstall does not fix it.  It's between the app and the router