Forum Discussion

tauzero's avatar
tauzero
Joining in
25 days ago
Solved

Playback errors after pause

I have the same problem. I don't think it's channel dependent. It seems to lose its position and jump back to some sort of checkpoint. Occurs when jumping forward, not when jumping back. I also notice that when jumping forward, the cursor visible at the bottom of the screen goes back and then forwards. There seems to be a minimum length of pause after which this starts happening, perhaps 20 or 30 minutes, so if you pause for five minutes then it won't happen.

  • Roger_Gooner's avatar
    Roger_Gooner
    18 days ago

    The 360, like the V6, has a rolling timeshift video buffer for the last ~90 minutes which is stored locally. The negative numbers such as -37 and -1:14 are the offset from live, so ‑37 = 37 minutes behind live and ‑49 = 49 minutes behind live. When you pause live TV the box remembers where “live” is and skipping forward moves you towards live with the counter counting up until you reach 0 (live).

    The works really well on the V6 but not always on the 360 because box is losing track of where "live" really is. This is caused by the timeline logic (what’s live, where you paused, how far behind you are) being partly server-driven and when the cloud session metadata is out of sync you see the problems you have reported.

    This problem is never going to be fixed IMHO as it's annoying but hardly a showstopper and, crucially, the 360 is now a transitional product with Stream already the primary/sole box for new customers. The 360 will be VM's last set-top box.

5 Replies

  • tauzero's avatar
    tauzero
    Joining in
    25 days ago

    I decided to see if I could reproduce this.

    I paused a live programme for a bit over 30 minutes (-37 showed up) and then restarted it. After ten minutes or so, without pausing again, skipped forward several times (about five minutes). Noticed that on one of the skips, the cursor went back to something like -49 (which would have been the pause point, 37 plus 12) and then jumped forward to the appropriate point.

    After a further 25 minutes or so, during which time I paused for a few minutes (about five), I skipped forward a few more times, again without pausing. On the third or fourth skip, the cursor jumped back to -1.13 but then returned to -32. I skipped forward another three or four times and this time it went back to -1.14 and stayed there. Skipping forward then advanced from -1.14 in 30 second increments.

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      22 days ago

      Hi tauzero 👋.

      Thanks for reaching back out to us, sorry to hear you are still facing issues. Can we ask since your post have you got this resolved or are you in need of further assistance?

      Please let us know. 

      • tauzero's avatar
        tauzero
        Joining in
        21 days ago

        It still happens. I think that pressing the forward button several times in quick succession is more likely to cause it, and it can be slightly mitigated by pressing pause and then play again.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    18 days ago

    The 360, like the V6, has a rolling timeshift video buffer for the last ~90 minutes which is stored locally. The negative numbers such as -37 and -1:14 are the offset from live, so ‑37 = 37 minutes behind live and ‑49 = 49 minutes behind live. When you pause live TV the box remembers where “live” is and skipping forward moves you towards live with the counter counting up until you reach 0 (live).

    The works really well on the V6 but not always on the 360 because box is losing track of where "live" really is. This is caused by the timeline logic (what’s live, where you paused, how far behind you are) being partly server-driven and when the cloud session metadata is out of sync you see the problems you have reported.

    This problem is never going to be fixed IMHO as it's annoying but hardly a showstopper and, crucially, the 360 is now a transitional product with Stream already the primary/sole box for new customers. The 360 will be VM's last set-top box.