Forum Discussion

Pheekay's avatar
Pheekay
Joining in
7 months ago

V6 recordings freeze on playback.

Any recordings frequently freeze on playback. Pausing live tv and then watching it delayed by a few minutes does the same thing.

Had the same issue 2 years ago which required the box to be replaced due to the HDD failing. Is the new box also suffering from the same hardware fault?

Attempted to report this using 150 on the phone with no success due as the "operators are too busy", and the call automatically disconnects me.

We also get frequent V53 channel unavailable issues (not sure if this is related).

  • japitts's avatar
    japitts
    7 months ago

    Yours does sound a combination of HDD issues & potentially a tuner problem to boot.

    If all else fails, VM staff tend to respond on this forum if you still struggle to report the fault after a few days,

  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago

    Yours does sound a combination of HDD issues & potentially a tuner problem to boot.

    If all else fails, VM staff tend to respond on this forum if you still struggle to report the fault after a few days,

    • Pheekay's avatar
      Pheekay
      Joining in
      7 months ago

      Thanks. A few hours after raising this topic, I managed to get an engineer call logged.

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        7 months ago

        Hello Pheekay

        Thanks for your first post and welcome to our community.

        Sorry to hear about the playback issue on your V6 box. From what japitts has advised it will be the internal workings that have failed.

        Great news as well with you getting an engineer booked.

        Do you mind if we asked for an update after the engineer has been out? 

        We just wanted to make sure everything everything is resolved.

        If you need anything else at all? please let us know.

        Gareth_L