I’ve restarted the box and checked all cables. Watching recorded shows is impossible due to freezing and stuttering though.
Do I need a new box? I’m not sure how to identify which type of box I currently have.
The boxes are shown at https://www.virginmedia.com/care/tv-fault/which-tv-box - TiVo & V6 both run TiVo-firmware
On the assumption that live TV is unaffected and working fine, try pausing a live channel for a short time and watch it delayed. This is also a recording, and uses the hard drive in the same way.
If this is pixellated and breaks up, you have confirmation of a hard drive fault. Follow the usual faults reporting route, you should get a tech visit with a box replacement. Faulty TiVo's are replaced with V6 as a matter of course - providing you have VM home broadband.
Thanks for the link. From the photo the V6 and 360 look identical though, only the remotes give a clue so I will have to conclude I have a V6 box.
I'll report the fault, thanks.
alistairgd wrote:From the photo the V6 and 360 look identical though, only the remotes give a clue so I will have to conclude I have a V6 box.
Not relevant for this scenario, a failing hard drive is a failing hard drive, but...
You're right V6 & TV360 use the same hardware - the difference is the software. V6 runs TiVo-software and has the TiVo-logo in the top-right corner of the menu system next to the video preview screen. TV360 runs Horizon software and doesn't.
Forum TeamHi alistairgd, thank you for your posts.
We're sorry to hear about the problem you've been having 😔
I can see you've spoken to the team since your latest post. Has a resolution to the fault been provided?
Please pop back to us at your earliest convenience.
Thank you for your support japitts 👍
Regards,
Daniel
