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jonathanw27's avatar
jonathanw27
On our wavelength
2 years ago
Solved

GB News Pixelation

Hi, anyone else having picture issues on GB News (channel 604)?  I've been getting regular pixelation issues for the last couple of weeks.  All other channels are fine, just GB News affected.  I've done the usual TV360 box reboot etc. but made no difference.

Thanks.

360
GBNews
pixelation
  • newapollo's avatar
    newapollo
    2 years ago

    Hi jonathanw27  and daveoc 

    It might be a local issue.  Have you used the /check-services/i  function? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    Sky News and BBC2 are on the same mux as GB News so if there are any pixilation problems on those channels it may be down to your internal cabling, so check that, especially the white coaxial and make sure it's snug and tight and free from any kinks.  

    If the above doesn't help then please post your rough geographical location eg Manchester, Birmingham, Leeds as it may help forum staff.  (I've just checked and no issues in my area which is Middlesbrough Teesside)

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  • daveoc's avatar
    daveoc
    Up to speed
    2 years ago

    I've got it as well. Reboot did nothing. It's not awful, just a line of pixelation across the screen for a second or so every few minutes.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 years ago

      Hi jonathanw27  and daveoc 

      It might be a local issue.  Have you used the /check-services/i  function? You can also a run a test on your equipment from there. 

      If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

      Sky News and BBC2 are on the same mux as GB News so if there are any pixilation problems on those channels it may be down to your internal cabling, so check that, especially the white coaxial and make sure it's snug and tight and free from any kinks.  

      If the above doesn't help then please post your rough geographical location eg Manchester, Birmingham, Leeds as it may help forum staff.  (I've just checked and no issues in my area which is Middlesbrough Teesside)

  • casbar's avatar
    casbar
    Dialled in
    2 years ago

    Yes, both myself and my son are having the same issue as you. Tried tightening all the cables and switched the box on and off, but still the same. Serves us right for watching GB News 🙂 

  • casbar's avatar
    casbar
    Dialled in
    2 years ago

    Just to add, checked services, all ok apparently, doesn't seem to happen on sky - location Salisbury

  • jonathanw27's avatar
    jonathanw27
    On our wavelength
    2 years ago

    Hi all, just to say I tried the 'Check Services' function link in @newapollo's post, used it to do a full hub reset and early signs look like it's fixed!  I'll know for sure tonight when I watch it for longer.  I'm in Derby.

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    No issues with GB News on my V6, content aside.

    It may be helpful to confirm rough locations, and whether Sky News HD is similarly affected. If the channels are in your package, also check TNT Sports 2HD, Sky Nature HD & Sky Sports Golf HD.

    • Chris_W1's avatar
      Chris_W1
      Icon for Forum Team rankForum Team
      2 years ago

      HI jonathanw27, thanks for the reply. 

      Can you confirm if it is only the GB news which is pixelating or are other channels affected? ^CW

      • jonathanw27's avatar
        jonathanw27
        On our wavelength
        2 years ago

        Hi Chris, it's only GB News that I have pixelation issues on.  I actually watched it for 30 mins this morning and don't recall any picture issues.  I had an email yesterday from Virgin Media service updates saying a fault in my area was fixed yesterday - fault code F011063313.  Is it possible this has fixed it?  Can you tell what that fault code relates to?
        Thanks.

  • jonathanw27's avatar
    jonathanw27
    On our wavelength
    2 years ago

    Hi Chris, it is only GB News that I've been having pixelation issues on.  I actually watched it for 30 mins this morning and don't recall seeing any issues.  I had an email yesterday from Virgin Media service updates, saying a fault was fixed in my area - fault code F011063313.  Could it be that this has fixed it?  Can you see what that fault code relates to?
    Thanks.