Forum Discussion

Catmum's avatar
Catmum
On our wavelength
2 years ago
Solved

Pixelating

Hi my Virgin tv from all 3 boxes (2×V6 & 1× Tivo) are all pixelating horribly to the point that it's unwatchable. The connection signal is starting at 1050 but then dropping to 58!!! We have an engineer coming out but is there anything I can do in the mean time?

  • japitts's avatar
    japitts
    2 years ago

    An engineer will have been booked because there is no recognised area fault, and if all 3 of your boxes are affected, an internal fault is unlikely and it's probably external.

    Tech visits are booked because a fault needs "boots on the ground" - anything that can be fixed remotely, usually is.

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    An engineer will have been booked because there is no recognised area fault, and if all 3 of your boxes are affected, an internal fault is unlikely and it's probably external.

    Tech visits are booked because a fault needs "boots on the ground" - anything that can be fixed remotely, usually is.

    • Catmum's avatar
      Catmum
      On our wavelength
      2 years ago

      Hi thanks for replying Oh My it's called soda law all 3 boxes are working ok at the mo after an evening and morning of green & yellow screens on all TVs the fault seems to have corrected itself!!! But I'm not cancelling the engineer on Friday just yet I'm not convinced that it won't come back later 🤔.

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 years ago

        Hi Catmum, thank you for your posts.

        How did the engineer visit go today? Is the problem now resolved?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel