Recordings Freezing on Playback on Both TV Boxes and Numerous Other Issues
As long-standing broadband and phone customers of VM, we recently expanded our services to include the VM 360 TV service last week. Our setup includes the primary box located in the lounge and a secondary one in the bedroom.
Starting from the second day post-installation, we've encountered multiple instances of freezing during playback of recorded content. I reached out to VM through their helpline (150) to report these issues, and three days later, I received a call back. During this call, we performed a factory reset on the primary box, which temporarily resolved the problem.
However, every recorded program I attempt to watch plays smoothly for approximately 30 minutes before freezing, followed by an error message indicating that the recording cannot be played. I've also noted various error codes during these occurrences.
There are times when the main box responds sluggishly, such as when opening the home screen or navigating through menu options. This sluggishness is present on both boxes.
Initially, we also faced difficulties with recording new content, receiving persistent notifications that storage was full despite only 1% usage.
The Diagnostics section on the main box indicates a strong wifi signal and no apparent connectivity issues.
This situation is incredibly frustrating, given that our installation was recent. I am now contemplating reverting to our former TV service provider due to these persistent problems.
Could anyone provide assistance with these technical issues? Is it possible that the box is defective? Thanks in advance for any help.
It may be useful to confirm a small sample of the error codes you've experienced, although it does sound like a faulty master-box HDD.
VM staff respond on these boards, if you don't mind waiting a few days for it. Otherwise, call back in and ideally, don't terminate the call until your tech appointment has been booked.
