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newscot's avatar
newscot
Dialled in
23 days ago
Solved

Recordings Buffering on Playback

Hi - I have a Virgin Mega package…350MB broadband, 1 main Tv360 box and 2 Tv360 slaves. Within the property I have a mesh wifi network which is optimized regularly. 

My understanding is that all recordings are stored on the main box and streamed to the other boxes over wifi. 

When streaming recordings to either of the slave boxes I continually get buffering issues with a message to check my network settings. However, when I stream the recordings to my mobile phone, they play without an issue.

Can anyone offer any advice? Thanks

360tv
  • newscot's avatar
    newscot
    15 days ago

    An engineer visited on Friday and left confused. He left saying he would have the network people run some tests. I am not sure what those tests would be or whether anything was found/fixed but since then, I have reset all 3 boxes and the mesh network too and the issue seems to be resolved for now 

14 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    23 days ago

    Run an Ethernet cable to one of the 360 minis and you will quite likely find it works well.

    • newscot's avatar
      newscot
      Dialled in
      22 days ago

      I have no doubt it would, however the in this day and age I had hoped that wifi would work too. Given I can sit in front of either on the mini boxes and stream recordings perfectly on my phone, to it too much to expect that the kit supplied by Virgin would be able to do likewise?

      EDIT: I have now connected one of the mini boxes via an ethernet cable and configured it to use that rather than wifi.

      Problem remains. Still getting “buffering” or “network too busy” messages.

      Perhaps the issue is with the main TV360 box

       

      .

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        22 days ago

        Okay how is the main 360 connected? Is it connected to the same switch/hub as the 360 slave you are testing?  It your main 360 a new box or a converted V6?

  • roy247's avatar
    roy247
    Hero
    23 days ago

    As you have a mesh wi-fi network the first question is have the mini boxes ever worked with the mesh system without buffering or are they the new stream / flex boxes without a coax cable. As you don't say live TV is affected they are probably the mini boxes.

     

    • newscot's avatar
      newscot
      Dialled in
      22 days ago

      The mini boxes are connected to Virgin by a coax so live TV is fine. The mesh network was installed prior to the mini boxes.  I don't recall problems streaming recordings in the past. 

      I either get a “buffering” message or one that says my network is too busy - even though I am in the house alone and nothing else is particularly active.

      I have set the mini box up as high priority on the network but that doesn't seem to make a difference 

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        20 days ago

        Hi newscot,

        Thanks for posting, and sorry to hear you've had some issues with the boxes. Is there any change since your last post?

        Let us know if this is still an issue and I can pop you over a private message.

        Alex_Rm

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    22 days ago

    How is the Mesh configured?  Does Master 360 connect to the Mesh via Ethernet? Are the Mesh nodes wired back to the main Mesh unit?  As an option, consider Powerline adapters at each 360 slave.  Also check the 360 slaves are using 2.4Ghz band as its best for distance, albeit slower than 5Ghz band.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    22 days ago

    When streaming recordings to either of the slave boxes I continually get buffering issues with a message to check my network settings. However, when I stream the recordings to my mobile phone, they play without an issue.

    Which band and signal strength is your mobile phone using when streaming to your mobile phone in the same location as the mini boxes?

     

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    15 days ago

    It could have been the Master 360 just needed that reboot? If the cabled box was having network issues, I doubt if it was your WiFi. Out of curiosity is the Mesh SSID the same as your VM Hub SSID? Also where is the cabled 360 mini connected to?