VM Connect App and Hub5
Since my Hub3 was replaced a few weeks ago by a new Hub5, the VM Connect App has stopped working properly.
The Connect App doesn’t show my WiFi details, or my Network Devices (other than with an exclamation mark in a triangle) or my WiFi devices.
All I get are messages “Oops! Something went wrong “ or “something went wrong on our side” and “Contact support if this message keeps appearing “
Help please, preferably from a VM Moderator.
Hi Ian_Nunthorpe,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with the Connect App since getting a new hub. I appreciate you may have tried some of these steps, or even all of them, but please follow these steps in the order they're posted:
- Please delete the Connect app from your device.
- Ensure the OS on the device is completely up to date. If it's not, complete the update.
- Once it's been uninstalled, please turn your device off completely.
- While your device is off, please pin hole reset your hub. Make sure you hold the pin in for a minimum of 60 seconds. (If you let go even 1 second before the 60 seconds, it won't work and you'll need to repeat)
- While you're waiting for the hub to come back on, please turn your device back.
- Re-install the Connect App and try to log in.
Please let us know how this goes.
Many thanks,