Forum Discussion

EH1960's avatar
EH1960
Tuning in
2 months ago
Solved

VM Connect app

I’m not able to do speed tests on my CM Connect app, it’s all showing as connected but I can’t seem to connect to the hub to do the speed test

  • John_GS's avatar
    John_GS
    2 months ago

    Hi EH1960 

    Thanks for coming back to the thread and confirming what you've done.

    Please can you delete the app for us. Clear cache and data before rebooting the device and re-installing the app.

    Should fix this :)

12 Replies

    • EH1960's avatar
      EH1960
      Tuning in
      2 months ago

      When I try a speed test it’s just asking me if I’m at home?

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi EH1960,

    Thanks for your post and welcome back to our community.

    We're sorry to hear you're having some issues with the connect app. 

    Has the advise from the community here helped?

    Please pop back to us when you can.   

    • EH1960's avatar
      EH1960
      Tuning in
      2 months ago

      Still having the same issue, when I try to do a speed test it’s not finding the hub, however, it shows all my devices that’s connected to the hub. Apple Relay and VPN have been disabled. Also the app is not showing in location services.

    • EH1960's avatar
      EH1960
      Tuning in
      2 months ago

      Yes I’m aware of this, but it doesn’t sort out this issue.

      • Client62's avatar
        Client62
        Alessandro Volta
        2 months ago

        Another thing to check is your Public IP from your mobile matched the VM Public IP and the ISP is shown as Virgin Media.

        https://whatismyipaddress.com/      


        Failing that it is back to VM to resolve.