Leaving Virgin Broadband & TV seems so hard
Morning. Hoping for facts here. We want to cancel our Virgin Broadband and TV Contract when it runs out. And go with another Provider. Checking online people say it is hard to do. As we are Oldies we want the correct way to do it. Without hastle. Our contract runs out 2nd March 2026. Can you advise us please.807Views0likes21CommentsMoving home to listed building - can I cancel?
Me and my partner are (hopefully!) completing the purchase of a Grade II Listed Building soon. When we were shown around we noticed there was no broadband box for virgin inside, although according to the virgin website we can get a deal with them. we’re midway through a 2 year deal with virgin for broadband, but this means that when we move we will have to apply for LBC for any works to install the box - which can take time, time we won’t have. Would this be a justification to cancel our contract without recourse (similar to when people move home but Virgin can’t provide in their area)84Views0likes2Comments2 months later still can’t access online account!
Exactly what the title says. I still can’t access my “my vergin media app” despite bring reassured it’s a glitch and if I sign up with a new email it will do it. It hasn’t. It repeatedly says “we’ve found your account email, object object” and then goes off. I can’t access my bills or request an engineer as my broadband is waaayyy below what I’m paying for and keeps dropping out when I go into rooms where the router isn’t. Im at my Witts end with it & I’m thinking about cancelling if this isn’t sorted.72Views1like12CommentsAklamio referral
I referred my dad to virgin media in June last year. His services were set up, all working since June. We were both supposed to receive our £50 each referral reward within 13 weeks but despite contacting both VM and aklamio, the rewards are still pending some 7 months on. All I keep getting as a response from aklamio is that it is down to vm to authorise the payment and they can’t help to speed it up and all I get from virgin media is to refer me to contact aklamio, which I have done multiple times. I’m sick of chasing, being passed from one to the other and getting nowhere! My aklamio referral portal is activated, as is my dads, the payments are pending but nothing more happens. This issue needs solving or I am going to have to refer it to the ombudsman.Solved85Views0likes4CommentsDisconnected Despite Renewing
Long story short, i handed in my cancelation in line with the 30 days notice at the start of December 2025. My last day would be 11th January. I received an offer to renew through email on 22nd December of which i accepted. Nothing updated on my system. Over the next 2 weeks i rang Virgin 3 times and spoke to 3 different people who all reassured me my connection will not disconnect and the new contract will take over. Fast forward to today, 12th of January 2026 and my services are off. I have phoned virgin this morning asking what had happened. I told them i called 3 times over the last 2 weeks to make sure this does not happen as i work from home and so does my wife so the broadband is required! (I have full tv / broadband /phoneline etc). They managed to reactivate this however this can now take 24-48 hours for everything to be back up and running. We have been unable to work due to this. It will reactivate at our normal contract price. They have said once it is back up and running give it 24 hours and call us back and we can honour your renewal. Has anyone else had such an issue and how long was it till your services were restored and contract updated? Any help would he appreciated. I am stressed because if is not back on in time i wont be able to work tomorrow either135Views0likes5CommentsNetlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? Thanks36Views0likes1Comment
Overcharged for M500 Broadband for 14 months!!
I have been charged £50.76 a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was £33 per month. I'm also an O2 customer which is supposed to get a FREE upgrade to double my speed to Gig1. Gig1 pricing in November 2024 was £39.99. Can you explain why I've been charged £50.76 for Gig1 broadband as an O2 customer? Also why are you offering me the price of £58.88 to remain on the same M500 FREE upgrade volt Gig1 package when the price listed on your website is £26.99. I have been a VirginMedia/Blueyonder customer for nearly 20 years and find it disgusting that you abuse loyal customers in this way.130Views0likes3Comments
Cancelled VM contract, not reflected on MyVM account.
Hi all, as above I cancelled my services today by phone to take effect when the contract expires on 19.2.26. I've had confirmation by email and strangely on google message also but logging in to myVM account there is no mention of it. It simply says contract expiring soon and links to various offers I don't intend to even look at. Should I be concerned or is the account just slow/not going to update ever ? Also could I confirm you can take the equipment to an O2 shop (even if you're VM only). I have a hub 3 which I believe does have to be returned and a 500gb Tivo that's about 12-13 years old which I think just needs to be recycled. Many thanks.44Views0likes2CommentsHome Move - Virgin Media signed me up to a new contract without my consent
Bit miffed as today I found out VM have signed me up to a new contract without my consent when I moved the existing service to a new house. I’ve been reading several similar threads on this website and sadly it looks like there are lots of people that have had this happen to them over the past few years. I submitted a request on the 17th Dec via the website to move my existing service to a new property. I originally took out my contract on 8th Nov 2024 for a duration of 18 months, meaning my contract is supposed to end on the 7th May 2026. I also called and spoke to customer services on 18th Dec to confirm the contract end date, which was confirmed as 7th May 2026 and declined to start a new contract. My old property was disconnected on 21st Dec 2025 and new one up and running on 22nd Dec 2025. I did not change my package, just the address. Today I discovered that VM have started a new 18-month contract at my new address, paying a lot more than I would have ever agreed after the promotional period is over (in May 2026). All of this was done without my consent!! I called the customer services and was then transferred to the home movers line, only to be told I need to pay a disconnection fee of over £1000 because VM put me on a new contract without my consent. The lady I spoke to, although polite, was absolutely useless and sadly I have no faith that she will resolve this for me. Seeing as various people have had this exact same problem, I thought it would be worth a shot to reach out via here for assistance. All I want is for VM to honour my initial contract, which should be expiring in May 2026. Thanks in advance, VictoriaSolved130Views0likes8CommentsReturned equipment
Hi everyone! As you can probably tell from my posts, I’m a bit of a worrier to say the least! So I’m hoping it’s nothing and I’m stressing for no reason. I left virgin in December, as soon as I received my return packaging within a few days I sent my equipment off (over 7 days ago now). I’ve received a message saying if they don’t receive it by the 18th I’ll be charged. Now that’s only 6 days away now - do you know why they might not have received my kit yet? Do you think it will still get to them in time? The only thing I could possible think of is that delivery has been delayed due to bad weather - but I’m hoping it’s me being silly! I just really could do with not being charged! What do you think? Am I being silly??? TYIA100Views0likes6Comments