Forum Discussion

NottsGuy80's avatar
NottsGuy80
Joining in
21 days ago

Change Cancellation Date

Hi,

I am leaving Virgin and have a termination date. I would like to extend this cancellation date by one week.

Is this possible?

Many thanks.

cancellation
extension
termination
week

2 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    20 days ago

    Hi NottsGuy80, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're leaving Virgin Media. Changing the cancelling date will depend on how you set the cancellation up. If this has been done through One Touch Switch (OTS) then we will be unable to amend this. Instead you should speak to your new provider. 

    If you've given notice to leave instead, then we may be able to amend the date. So we can check this for you, I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    20 days ago

    Hi NottsGuy80, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,