Forum Discussion

kieransutton95's avatar
kieransutton95
Joining in
11 months ago
Solved

Extend cancellation date

Hi,

I've recently cancelled my services to go with a different provider however my installation date has been moved. Is there any way for me to extend my cancellation date to ensure I don't end up without phone or broadband?

Thanks

Kieran

  • Ashleigh_C's avatar
    Ashleigh_C
    11 months ago

    Hi there kieransutton95 

    Thank you so much for reaching out and welcome to the community forums its great to have you here.

    I would be more than happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    11 months ago

    Hi there kieransutton95 

    Thank you so much for reaching out and welcome to the community forums its great to have you here.

    I would be more than happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

    • ja_holder33's avatar
      ja_holder33
      Joining in
      7 months ago

      Hi,

       

      I am also in this situation. Could someone contact me also please?

      • Steven_L's avatar
        Steven_L
        Forum Team
        7 months ago

        Hey ja_holder33,

        Welcome to the community and thanks for taking the time to post here on the forums. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L

  • Ringading007's avatar
    Ringading007
    Tuning in
    11 months ago

    Hi, 

    I'm in the same situation as Kieran. 

    I've notified Virgin that I will be leaving when my contract ends (as the price was going up by 240%!), but my new provider has had to delay the start date to my new service. I don't want a new contract with Virgin, but it would be helpful to have broadband continued until my new provider has set up the service.

    Please help!

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      11 months ago

      Hi there kieransutton95 

      Thank you for your post and welcome back to the community forums.

      I'm so sorry to hear that you are also facing this issue I'll be happy to take a look into this with you via a private message. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
       

  • kieransutton95's avatar
    kieransutton95
    Joining in
    11 months ago

    Just want to say that despite me being a customer who is cancelling my services, it was a painless process of extending the cancellation date. Thanks to Ash for helping sort this out. 

    Kieran

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      11 months ago

      Thank you for popping back to us here on the forums kieransutton95 and we are so glad we were able to resolve this for you. 

      If you do have any further issues please do let us know and we will always do all we can to help. 

      Take care and thank you again for chatting with me!

  • Ringading007's avatar
    Ringading007
    Tuning in
    11 months ago

    Thanks to Ashleigh_C for their prompt, clear and helpful information on the 'leaving process'.  

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      11 months ago

      Thank you for popping back to us Ringading007 and I am so glad that we were able to help. 

      Please do pop back to the forums at any time should you need any help. 

  • pidge_1's avatar
    pidge_1
    Joining in
    4 months ago

    Hi 

    I've just seen this thread and I would also like to extend my cancellation date if possible. Could one of the admins contact me if at all possible. 

    Thanks in advance 

    Steve 🙂

     

    • John_GS's avatar
      John_GS
      Forum Team
      4 months ago

      Hi pidge_1 

      Thanks for posting and welcome to the community.

      I'll send you a PM now to assist further.

  • pidge_1's avatar
    pidge_1
    Joining in
    3 months ago

    Hi, I've previously extended my cancellation due to setup issues with my new supplier, It's still an issue so I would like to extend again if someone could PM me.

    Thanks in advance 

    Steve

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      3 months ago

      Hi pidge_1,

      Thank you for your message. 

      I'll send you a private message now so I can help :). 

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      3 months ago

      Hi pidge_1,

      Thanks so much for joining me in a private message.
      I'm happy we were able to resolve your concerns together :).
      If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    
      Take care. 

      • Lizzierose1906's avatar
        Lizzierose1906
        Joining in
        3 months ago

        Hi Vicki, 

        I’m also in the same boat and need to extend my cancellation date. Is that possible at all? 

        many thanks,