Forum Discussion

kieransutton95's avatar
kieransutton95
Joining in
11 months ago
Solved

Extend cancellation date

Hi, I've recently cancelled my services to go with a different provider however my installation date has been moved. Is there any way for me to extend my cancellation date to ensure I don't end up w...
  • Ashleigh_C's avatar
    Ashleigh_C
    11 months ago

    Hi there kieransutton95 

    Thank you so much for reaching out and welcome to the community forums its great to have you here.

    I would be more than happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

pidge_1's avatar
pidge_1
Joining in
3 months ago

Hi, I've previously extended my cancellation due to setup issues with my new supplier, It's still an issue so I would like to extend again if someone could PM me.

Thanks in advance 

Steve

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    3 months ago

    Hi pidge_1,

    Thank you for your message. 

    I'll send you a private message now so I can help :). 

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    3 months ago

    Hi pidge_1,

    Thanks so much for joining me in a private message.
    I'm happy we were able to resolve your concerns together :).
    If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    
    Take care. 

    • Lizzierose1906's avatar
      Lizzierose1906
      Joining in
      3 months ago

      Hi Vicki, 

      I’m also in the same boat and need to extend my cancellation date. Is that possible at all? 

      many thanks,

      • Tom_W1's avatar
        Tom_W1
        Forum Team
        3 months ago

        Hi Lizzierose1906 thanks for your post although we're sorry to hear of your concerns raised.

        In order to look into this for you we'll need to send you a PM so expect this to arrive shortly, and respond directly when you can!
        Many thanks