Disconnected Despite Renewing
Long story short, i handed in my cancelation in line with the 30 days notice at the start of December 2025. My last day would be 11th January. I received an offer to renew through email on 22nd December of which i accepted. Nothing updated on my system. Over the next 2 weeks i rang Virgin 3 times and spoke to 3 different people who all reassured me my connection will not disconnect and the new contract will take over. Fast forward to today, 12th of January 2026 and my services are off. I have phoned virgin this morning asking what had happened. I told them i called 3 times over the last 2 weeks to make sure this does not happen as i work from home and so does my wife so the broadband is required! (I have full tv / broadband /phoneline etc). They managed to reactivate this however this can now take 24-48 hours for everything to be back up and running. We have been unable to work due to this. It will reactivate at our normal contract price. They have said once it is back up and running give it 24 hours and call us back and we can honour your renewal. Has anyone else had such an issue and how long was it till your services were restored and contract updated? Any help would he appreciated. I am stressed because if is not back on in time i wont be able to work tomorrow eitherNetlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? Thanks
Overcharged for M500 Broadband for 14 months!!
I have been charged £50.76 a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was £33 per month. I'm also an O2 customer which is supposed to get a FREE upgrade to double my speed to Gig1. Gig1 pricing in November 2024 was £39.99. Can you explain why I've been charged £50.76 for Gig1 broadband as an O2 customer? Also why are you offering me the price of £58.88 to remain on the same M500 FREE upgrade volt Gig1 package when the price listed on your website is £26.99. I have been a VirginMedia/Blueyonder customer for nearly 20 years and find it disgusting that you abuse loyal customers in this way.
Cancelled VM contract, not reflected on MyVM account.
Hi all, as above I cancelled my services today by phone to take effect when the contract expires on 19.2.26. I've had confirmation by email and strangely on google message also but logging in to myVM account there is no mention of it. It simply says contract expiring soon and links to various offers I don't intend to even look at. Should I be concerned or is the account just slow/not going to update ever ? Also could I confirm you can take the equipment to an O2 shop (even if you're VM only). I have a hub 3 which I believe does have to be returned and a 500gb Tivo that's about 12-13 years old which I think just needs to be recycled. Many thanks.Returned equipment
Hi everyone! As you can probably tell from my posts, I’m a bit of a worrier to say the least! So I’m hoping it’s nothing and I’m stressing for no reason. I left virgin in December, as soon as I received my return packaging within a few days I sent my equipment off (over 7 days ago now). I’ve received a message saying if they don’t receive it by the 18th I’ll be charged. Now that’s only 6 days away now - do you know why they might not have received my kit yet? Do you think it will still get to them in time? The only thing I could possible think of is that delivery has been delayed due to bad weather - but I’m hoping it’s me being silly! I just really could do with not being charged! What do you think? Am I being silly??? TYIALeaving Virgin Broadband & TV seems so hard
Morning. Hoping for facts here. We want to cancel our Virgin Broadband and TV Contract when it runs out. And go with another Provider. Checking online people say it is hard to do. As we are Oldies we want the correct way to do it. Without hastle. Our contract runs out 2nd March 2026. Can you advise us please.Overpriced lies
Feed up Constantly being lied to saying can't change package deal and doesn't stock to agreement they offer me being charged and ripped of £54 for just internet 125mspeed before this it has been £45 a month for last few years still refusing to change , and won't offer me there essential broadband package I've. Through I am benefits for rest of life due to health conditions so basically essential broadband is basic and to help people on benefits but yet they won't give to me and been making me pay double for years and now after being reconnected in November and being lied to saying only way can have internet back was to pay a higher amount I haven't got the strength or energy to keep trying to call up and spend 2 hours on phone each time for nothing to happen my new first bill just received is £169 for internet only this is extortionProblems trying to speak to someone about changing package
My current package contract runs out at the end of January and the price hike is crazy. The kit I'm using is also old, so definitely not worth the price. My broadband isn't good enough for my needs either. I've tried to speak to someone about it and it is so difficult. Just trying to use the automated system is impossible. I eventually got through to someone, but I couldn't understand them and they couldn't understand me. I asked to cancel my contract and said I no longer wanted to be a virgin media customer. Why is it everything so difficult? I just wanted to speak to someone to see what was available to me.