Leaving Virgin Broadband & TV seems so hard
Morning. Hoping for facts here. We want to cancel our Virgin Broadband and TV Contract when it runs out. And go with another Provider. Checking online people say it is hard to do. As we are Oldies we want the correct way to do it. Without hastle. Our contract runs out 2nd March 2026. Can you advise us please.Moving home to listed building - can I cancel?
Me and my partner are (hopefully!) completing the purchase of a Grade II Listed Building soon. When we were shown around we noticed there was no broadband box for virgin inside, although according to the virgin website we can get a deal with them. we’re midway through a 2 year deal with virgin for broadband, but this means that when we move we will have to apply for LBC for any works to install the box - which can take time, time we won’t have. Would this be a justification to cancel our contract without recourse (similar to when people move home but Virgin can’t provide in their area)2 months later still can’t access online account!
Exactly what the title says. I still can’t access my “my vergin media app” despite bring reassured it’s a glitch and if I sign up with a new email it will do it. It hasn’t. It repeatedly says “we’ve found your account email, object object” and then goes off. I can’t access my bills or request an engineer as my broadband is waaayyy below what I’m paying for and keeps dropping out when I go into rooms where the router isn’t. Im at my Witts end with it & I’m thinking about cancelling if this isn’t sorted.Disconnected Despite Renewing
Long story short, i handed in my cancelation in line with the 30 days notice at the start of December 2025. My last day would be 11th January. I received an offer to renew through email on 22nd December of which i accepted. Nothing updated on my system. Over the next 2 weeks i rang Virgin 3 times and spoke to 3 different people who all reassured me my connection will not disconnect and the new contract will take over. Fast forward to today, 12th of January 2026 and my services are off. I have phoned virgin this morning asking what had happened. I told them i called 3 times over the last 2 weeks to make sure this does not happen as i work from home and so does my wife so the broadband is required! (I have full tv / broadband /phoneline etc). They managed to reactivate this however this can now take 24-48 hours for everything to be back up and running. We have been unable to work due to this. It will reactivate at our normal contract price. They have said once it is back up and running give it 24 hours and call us back and we can honour your renewal. Has anyone else had such an issue and how long was it till your services were restored and contract updated? Any help would he appreciated. I am stressed because if is not back on in time i wont be able to work tomorrow eitherNetlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? Thanks
Overcharged for M500 Broadband for 14 months!!
I have been charged £50.76 a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was £33 per month. I'm also an O2 customer which is supposed to get a FREE upgrade to double my speed to Gig1. Gig1 pricing in November 2024 was £39.99. Can you explain why I've been charged £50.76 for Gig1 broadband as an O2 customer? Also why are you offering me the price of £58.88 to remain on the same M500 FREE upgrade volt Gig1 package when the price listed on your website is £26.99. I have been a VirginMedia/Blueyonder customer for nearly 20 years and find it disgusting that you abuse loyal customers in this way.
Cancelled VM contract, not reflected on MyVM account.
Hi all, as above I cancelled my services today by phone to take effect when the contract expires on 19.2.26. I've had confirmation by email and strangely on google message also but logging in to myVM account there is no mention of it. It simply says contract expiring soon and links to various offers I don't intend to even look at. Should I be concerned or is the account just slow/not going to update ever ? Also could I confirm you can take the equipment to an O2 shop (even if you're VM only). I have a hub 3 which I believe does have to be returned and a 500gb Tivo that's about 12-13 years old which I think just needs to be recycled. Many thanks.Engineer Failed to turn up
I signed up to virgin broadband in November 2025. We were told we needed the external work to go through our back garden, so we would need to wait in for the engineer appointment to run the cable through our garden to the cabinet down the street. However, the engineer has failed to turn up on 3 different occasions (today being one of them), with absolutely no communication. I have waited in all day with the kids and have been unable to leave the house and still no one turns up. Then when I contact virgin to try and rearrange the appointment, it’s another 2-3 week wait. It is January now and we have been without broadband for 3 months, as our old provider disconnected us, when we made to switch, which is totally unacceptable and we’re totally fed up now. Absolutely terrible service from Virgin. All you do is rearrange our appointment, over and over again, but nothing happens. I have lost all faith in your company and I have zero confidence that an engineer will ever actually turn up. Can anyone recommend a more reliable provider, who will actually turn up? I work from home, so I rely on the internet. I also have an autistic son, who needs his tablet to help him communicate and regulate.