Multiple renewal quotes - I gave up
I received a call from Virgin about my contract end so agreed to receive a quote the agent advised renewals were £198 then quoted a special price of £98. Given our existing price and knowing that we would also see an increase in April. I passed and was then was disconnected whilst trying to cancel. I called back and spoke to Holly who was great but advised me the rate was £111. I said no thanks and was directed to another agent who first advised a rate around 188 and then offed £89 and then around £82 for 24 months which would increase in April. I will now just opt for this one touch end and take a Sky deal instead. We are waiting for better Internet locally but being locked in for 24 months at a cost of several hundred pounds more a year seems hard to justify. Especially with lack of real pricing clarity and an increase just months after taking a contact seems wrong. I can't see the justification of in excess of a 20% increase after 18 months.
Nothing is forever I guess.
We agreed a price after multiple failures. Your colleague sent a sms we completed the link. Virgin then charged £159 and I cancelled following the excessive charge. Your colleagues in the Philippines cancelled us without fuss. Openreach are building Full Fiber to 1600 gb in our area so we will take a Sky Q box and use a couple of mobile WiFi devices in the meantime until we can choose a broadband supplier. Nothing to fix. Loyalty means nothing. Our money is good anywhere.
