Forum Discussion

Hammysammy's avatar
Hammysammy
Tuning in
2 days ago

Returned equipment

Hi everyone! 

As you can probably tell from my posts, I’m a bit of a worrier to say the least! So I’m hoping it’s nothing and I’m stressing for no reason. 

I left virgin in December, as soon as I received my return packaging within a few days I sent my equipment off (over 7 days ago now). I’ve received a message saying if they don’t receive it by the 18th I’ll be charged. Now that’s only 6 days away now - do you know why they might not have received my kit yet? Do you think it will still get to them in time? 

The only thing I could possible think of is that delivery has been delayed due to bad weather - but I’m hoping it’s me being silly! 

I just really could do with not being charged! 

What do you think? Am I being silly??? 

TYIA 

bill
billing
cancellation

6 Replies

  • Darthvadar's avatar
    Darthvadar
    Dialled in
    2 days ago

    No you are not being silly. There are numerous examples of VM falsely claiming equipment has not been returned and charging you.  This can also seriously affect your credit rating. You really do need to be on your mettle with this, VM are a bunch of lying fraudulent scumbags.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    If you have the receipts of posting, then I wouldn't worry.  As for the delay, I believe the Returns depot scan parcels "en masse", so your parcel may well be delivered but just not scanned in yet?

    • Hammysammy's avatar
      Hammysammy
      Tuning in
      2 days ago

      Thanks! I feel this might be the case. Annoyingly the shopkeeper said the printer wasn’t working so I couldn’t get a receipt - but it’s just a local shop and I’ve never had any issues :) 

      I might wait until Thursday, and if I haven’t heard anything I’ll call up 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 days ago

        Hey Hammysammy, thank you for reaching out and we are so sorry to hear about your equipment issue.

        From our warehouse receiving this kit back it can take up to 21 days for them to process it :)