One Touch Switch Failure? Switching Away From VM and billed another month at out-of-contract rates
I have had an issue with Virgin Media and the One Touch Switch service. I used the OTS service to switch to Sky Broadband on 15th February 2025 and was switched on the 14 March. My Virgin broadband stopped working on that day and is now provided by Sky. My contract ended on 17 March, but I was happy to pay an early cancellation fee for 3 days rather than the inflated cost for being out-of-contract. I received my closing bill and Virgin are charging me £55.50 for a further month. I called them and was told that I failed to cancel with them. I explained that I used the One Touch Switch (OTS) service and the agent said that I still have to give them a month's notice. Is that correct? Why would anyone trust this company?Recently Moved, Contract Missing Discounts
Hi all, I recently moved house and transferred my Virgin package from my old house to my new house. I have just logged into my account to check everything has gone smoothly from that side. I have an estimated bill of £456.74 due on May 1st, this bill is due to come through on April 8th. I had discounts on my previous contract, which I was assured would transfer across, of £103, taking my total down from £221 to £117 a month. My new contract doesn't seem to have included the discounts I had in place, which I was assured would be transferred across. I understand that the bill is higher because it includes the £20 moving fee etc and that the bill would be for a 2 month or so period but by my calculations it should be £254 or around there. Could someone who has experienced this before confirm if the discounts will appear or if there is a problem? As you can imagine I am a tad worried and confused. Thanks for any help provided! BenCancellation - received £1,800 bill after being told there was no fee
Hi, I left Virgin to switch to another provider during a cooling off period and received an email confirming there would be no early cancellation fee (email received 22 February; switching ref [MOD EDIT: Personal details]). I was shocked to receive a bill totalling £1,800.27 today. I queried the bill with Virgin's customer support team, who confirmed that the amount will be credited back to me, but I am concerned as I have seen no written confirmation. Please can you confirm that this amount will not be payable? My account number is [MOD EDIT: Personal details] (area reference 22). Evan BrandonNew deal - billing issue
I agreed to a new deal on the 16th of january to pay £125 a month for the "same" package i was on but my HD sky sports was removed , i then contacted yeaterday the 26th and a gentleman named paul assured me he had fixed the "coding" and added my sky sports hd back and i would still be charged £125 a month as agreed on the 16th , woke up today to my bill of £205 ! Absolute disgrace and im unwell this is causing me great distress . Somebody please help resolve this or ill just have to cancel everything , i pay alot each month and have been with virgin for over 10 years but this is the final straw , many thanks [mod edit - title edited for clarity]Get bill copies from old contract
Fromast 3 weeks , I have been trying to get copies of my bills from last contract but I have received terrible service from Virgin media. They keep asking when next bill due date is despite me telling them the contract has finished. Neither can I login into account and they cannot help. Is there anyone here who can help please ?Extra charge on my bill
Ive been charged £5.51 for package changes even though I was in my renewal window and I was being shown upgrades online when logged into my account with no charge fee - please can someone look into this and refund me this charge, it's not fair I have been charged this. There was no option to pick a date I renewed from else I would have chosen the end of my contract as this is more expensive anyway and now you are charging me even more, this feels like a scam and I cannot afford it Please can someone help me the agents on the phone and webchat are not helpfulAccount Closure
Has anyone had success in their account closure with Virgin? Passed my contract end date (hurrah!) and yet they sent me a "final bill" for a period in the future wanting me to pay full amount? I don't think so! Tried reaching out to Customer Service yet been on hold for over an hour to speak to someone after the person I spoke to couldn't help since my account is closed! None of the team will speak to me as I'm no longer a customer.... One more reason I am glad to be rid of them! If I can't get anywhere with them then I shall be instructing my bank to block all future transactions to Virgin as I don't owe them a single penny (in fact they should owe me since paid for a full month in advance but only actually used service for a week)Two final bills
I have recently cancelled my services and was told over the phone how much my final bill would be, a few days ago I got an email saying the bill was overdue but that was the first chance I got to pay it so I did. Then the next day I get another email for the exact same amount with the same cancellation fee. On the app it says the closing bill has been paid so I don't understand why I got an email for another one.Made an early payment a few days ago, got an email today saying I still owe the first bill?
Hello, I made an early payment on 16th of July via the online portal where I can input my card details and paid the full amount; I received an email receipt stating payment received. I cancelled my direct debit (as I didn't want to be charged 2x within the space of 2-4 days). I got an email today stating the amount is basically still owed - has my other payment been lost to the void? Can someone from VM check this for me?