Moving home, contract renewal with higher price
Hello! Im moving home April 2025, my contract is due on April 2026. Im paying 28£ now ( will be 30£ since next month) and the contract been renewed 18 months, new price is 62£ without notice. The first agent I talked with when I booked for moving date didn't mention this. I only know about this yesterday from the second agent. He after confirmed i still pay 30£ monthly however this morning I got an email and the price is still 62£. I chat with the third agent today and obviously she can't help after 1 hour waiting. I just need to know how much I will be charged after moving in the new house.Bill says paid but I haven't paid anything
Hi, so I normally get an email around the 14th of the month to say my latest bill is ready and I always pay it around the 28th when I get paid but when I went to pay at end of March it claimed it had already been paid and when I had a look at my emails I haven't received any there. Anyone else had this happen as I'd rather not be overdue if possible. ThanksOne Touch Switch Failure? Switching Away From VM and billed another month at out-of-contract rates
I have had an issue with Virgin Media and the One Touch Switch service. I used the OTS service to switch to Sky Broadband on 15th February 2025 and was switched on the 14 March. My Virgin broadband stopped working on that day and is now provided by Sky. My contract ended on 17 March, but I was happy to pay an early cancellation fee for 3 days rather than the inflated cost for being out-of-contract. I received my closing bill and Virgin are charging me £55.50 for a further month. I called them and was told that I failed to cancel with them. I explained that I used the One Touch Switch (OTS) service and the agent said that I still have to give them a month's notice. Is that correct? Why would anyone trust this company?Cancellation - received £1,800 bill after being told there was no fee
Hi, I left Virgin to switch to another provider during a cooling off period and received an email confirming there would be no early cancellation fee (email received 22 February; switching ref [MOD EDIT: Personal details]). I was shocked to receive a bill totalling £1,800.27 today. I queried the bill with Virgin's customer support team, who confirmed that the amount will be credited back to me, but I am concerned as I have seen no written confirmation. Please can you confirm that this amount will not be payable? My account number is [MOD EDIT: Personal details] (area reference 22). Evan BrandonNew deal - billing issue
I agreed to a new deal on the 16th of january to pay £125 a month for the "same" package i was on but my HD sky sports was removed , i then contacted yeaterday the 26th and a gentleman named paul assured me he had fixed the "coding" and added my sky sports hd back and i would still be charged £125 a month as agreed on the 16th , woke up today to my bill of £205 ! Absolute disgrace and im unwell this is causing me great distress . Somebody please help resolve this or ill just have to cancel everything , i pay alot each month and have been with virgin for over 10 years but this is the final straw , many thanks [mod edit - title edited for clarity]Get bill copies from old contract
Fromast 3 weeks , I have been trying to get copies of my bills from last contract but I have received terrible service from Virgin media. They keep asking when next bill due date is despite me telling them the contract has finished. Neither can I login into account and they cannot help. Is there anyone here who can help please ?Extra charge on my bill
Ive been charged £5.51 for package changes even though I was in my renewal window and I was being shown upgrades online when logged into my account with no charge fee - please can someone look into this and refund me this charge, it's not fair I have been charged this. There was no option to pick a date I renewed from else I would have chosen the end of my contract as this is more expensive anyway and now you are charging me even more, this feels like a scam and I cannot afford it Please can someone help me the agents on the phone and webchat are not helpful
