Overcharged for M500 Broadband for 14 months!!
I have been charged £50.76 a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was £33 per month. I'm also an O2 customer which is supposed to get a FREE upgrade to double my speed to Gig1. Gig1 pricing in November 2024 was £39.99. Can you explain why I've been charged £50.76 for Gig1 broadband as an O2 customer? Also why are you offering me the price of £58.88 to remain on the same M500 FREE upgrade volt Gig1 package when the price listed on your website is £26.99. I have been a VirginMedia/Blueyonder customer for nearly 20 years and find it disgusting that you abuse loyal customers in this way.No access to Virgin Media account for months, billing incorrect, and unexplained charges
Please help!!! I am hoping someone from Virgin Media can finally help because this has been ongoing since I re-joined a few months ago. I cannot access my Virgin Media online account or app and I have never been able to log in since re-joining after being with Sky for around 3 to 4 years. Because of this I cannot view bills, set up a Direct Debit or manage my account. When I joined, an agent raised a ticket to fix this and told me it would be resolved within 10 days but that was months ago and nothing has changed despite around 50 phone calls. My package is internet only at 25.99 per month. Because I have no online access I cannot set up a Direct Debit so I have to call and use the automated payment line to pay. In December I paid 26 through the automated line and I have the bank transaction to prove this. I also had 40 credit applied due to a complaint about losing my service for over a week. Based on this I expected my January bill to show a credit of 14.01 remaining. Instead I have received an email bill for 34.61 which says my package is now 35.98, there are extra charges of 12.65 and it also says I owe 25.98 from last month. None of this makes sense when I paid in December, had 40 credit and my package should be 25.99. I need someone to fix my online account access, explain why my package price has changed, explain what the 12.65 extra charges are and correct the incorrect balance from last month. This has gone on far too long and I am being charged more than I should be because of account and billing errors. Can someone from the forum team please look into this properly?Returned equipment
Hi everyone! As you can probably tell from my posts, I’m a bit of a worrier to say the least! So I’m hoping it’s nothing and I’m stressing for no reason. I left virgin in December, as soon as I received my return packaging within a few days I sent my equipment off (over 7 days ago now). I’ve received a message saying if they don’t receive it by the 18th I’ll be charged. Now that’s only 6 days away now - do you know why they might not have received my kit yet? Do you think it will still get to them in time? The only thing I could possible think of is that delivery has been delayed due to bad weather - but I’m hoping it’s me being silly! I just really could do with not being charged! What do you think? Am I being silly??? TYIADisconnected Early and Massive Billing Increase with Home Move
I arranged a home move with the service/connection due on 29 December 2025, but today (28 December 2025) my broadband has already been disconnected, leaving me without internet to organise the remainder of my moving logistics the day before the scheduled move date. On top of that, I’ve just noticed my new contract monthly charge is much higher (£31.99 to £72 monthly for M500) than my previous monthly price despite no changes to my package and insisting to remain on the same service over the phone (despite upsells). I wasn’t expecting this, and I’d appreciate a clear explanation of what changed, and confirmation of the correct ongoing price. Can a VM team member please advise: Why the service was disconnected early (before the move date) How to get service restored immediately / ensure the move goes live on 29 Dec as planned How billing/credits are handled for downtime Why the monthly charge has increased so significantly I can share my account details privately via PM to a moderator.How long before I can apply for bill credit after switching to virgin?
Hi i switched from sky in November. Awful experience for several reasons leading sky to argue with me about early termination fees which were applied during a golden my off period. Was told by virgin I could claim £200 in credit to cover the switch fees. Since then I’ve been told to expect an email with instructions but nothing, chat function takes ages so I’m trying here to see how others have done it. My sky account was closed mid November so I’m a bit annoyed virgin haven’t at least told me how to apply.new contracts
Hi y'all , i have returned to VM and attempted to take on a deal and accepted the contract 8 days ago , emails received for the order docs and contract came later explaining the first bill etc . Now i have realised i missed out the cinema bundle where they either give you the Rayban Meta glasses or money towards your bill , so i went ahead and proceeded to check on selecting it and luckly the same installation slots were available . Nothing came since the 17th for this , no contact from the team and btw i've put the same details in nothing has changed . If there's any chance we can go through the security questions and help me cancel the first one over or maybe confirm if i am able to simply change the delivery date for the 1st contract which i do not want anymore as the 2nd which has the cinema bundle and Rayban promo confirmed
