I have just viewed my new bill and I have been charged an extra £35 on the one off charges section but on the section all the items listed as 'free' and say £0.00 but then it still says £35 so what exactly have I been charged for? I have included a screenshot.
Forum TeamHi neogen1000 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear these concerns about your bill and the mystery charge.
We will need to take a closer look at the full bill to investigate what's happened here. I will send you a PM to confirm a few details to offer help with this.
Please keep an eye on your Inbox 📩 in the top right corner of the page for the message. We can then return to this public thread with a further update when possible. Thanks for your patience in the meantime! 🌞
Same has happened to me have raised a complaint about the issue
Forum TeamHi boogiemoog,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had some charges that you weren't expecting. Your screenshot is a little different to the OPs. This is something we can certainly check for you though but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Reference Number:
C-0112254354
