Forum Discussion

pollypicklepot's avatar
pollypicklepot
Joining in
1 month ago

How long before I can apply for bill credit after switching to virgin?

Hi

i switched from sky in November. Awful experience for several reasons leading sky to argue with me about early termination fees which were applied during a golden my off period. Was told by virgin I could claim £200 in credit to cover the switch fees. Since then I’ve been told to expect an email with instructions but nothing, chat function takes ages so I’m trying here to see how others have done it. My sky account was closed mid November so I’m a bit annoyed virgin haven’t at least told me how to apply.

bill
billing
Broadband

3 Replies

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      1 month ago

      Hi pollypicklepot 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with bill credit as a result of signing up with us. When you first sign up there will be a period where you will be with us as a customer for a couple of months then the credit will be applied to your bill. If you signed up to us via a comparison site the credit will be obtainable via them.

      So that we can look into this and get a better understanding, we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    1 month ago

    If you do receive £200 credit from VM please let us know, because you will probably be the first ever to receive it. Do you have the promise in writing?