Forum Discussion

da_ando's avatar
da_ando
Joining in
5 hours ago

Moved Address - Extra Package Charge

Hi,

I've recently moved address and brought my Virgin Media package with me. I've received the first bill at my new address and there's an extra charge of £20.77 for "Package changes" even though I'm on the exact same package as at my old address and I haven't altered anything. I understand the £20 charge for moving address but this package change charge seems like an error that shouldn't be on there.

Thank you in advance for looking into this!

bill
billing
contract

2 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    5 hours ago

    When did you move home, and what date was your bill produced?

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi da_ando,

    Thanks for your post and welcome to our community.

    We're sorry to hear you've received an unexpected bill amount. 

    This will likely be a pro rate charge if it's the first bill, however I'd be happy to check this for you to ensure there hasn't been an error.

    I'll send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.