Area code
Hi Can someone tell me the area code for NN3 7LG We don't get paper bills and can't sign in to find the area code due to the new system. Having gone through it with O2 as well I must admit to being close to throwing my toys out of the proverbial pram though I would settle for a few minutes in a locked room with the perpetrators..... Thanks
Bill Paid Twice
Hi, I am new to using Virgin Media and got a bill through for my first payment. I tried a number of times to pay it through the app but it was not working, so I instead paid via bank transfer from another card. On the payments deadline day another payment for the same amount was taken out of my original bank account - I must have previously set up a direct debit that I had forgotten about. I have tried numerous times to contact customer service, working through their chat bot and not getting anywhere, and then phoning a number of times only to be hung up on by the phone bot. This loss of this money and lack of information on how to get it back has been causing me a lot of stress. I have read on other forum pages that Virgin do not offer refunds, but only credit. I again have searched for where this credit might be and have been taken to the chat bot which once again does not have the option I am looking for. How can I be sure all of this money was taken into my account as credit, and be assured I will not be charged for my next bill?Complained and received no response
Previous contract ended. Changed package and therefore a new contract. The email I received on 7th July 2025 says "next bill will be £93.80 billed as normal on 30th July 2025, then the following bill will be CR £14.80 on 29th Aug 2025.". However, on 18th Aug 2025, Virgin Media took £47.01 from my bank account. This amount is not mentioned in your email. So I complained. I have received no acknowledgement of my complaint, nor any actual reply. I now have to contact you for assistance and please follow up with my complaint. If I don't hear from you, I will escalate to the ombudsman.No welcome email or account number
Hi I signed up and have received and installed my virgin media box. I have had it for two months now but have not received an account number or welcome email so I am unable to pay my bill or even create an account and now I’m going to be in arrears. I tried calling virgin media but was getting sent in circles.
