Unexpected new contract?
Hi, I am writing this in hope of a resolution and an explanation to my issue as I am lost at how to get support.
I took out a virgin media contract at my previous address for the 1GB volt package. I moved last year in June to a new house and transferred my package to my new property. I was assured the package & pricing would continue as normal for the remainder of the contract.
However, today I received a bill for the FULL package price without my discount as the discount has supposedly run out, however my contract does not end until November. I donโt understand why my contract has not ended and why I am getting charged the full price.
This is completely unwarranted and not what I agreed upon. It has definitely tainted my perspective of Virgin Media.
I would like my service to either:
(1) be cancelled and the original contract honoured, or
(2) for the discount to be reinstated for the extended contract length and for the extra amount paid this month to be credited back to me.