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nigelss's avatar
nigelss
Up to speed
13 hours ago
Solved

Unexpected Survey Email Received

I received an email yesterday from "The Team at Virgin Media <noreply@qemailserver.com>" with subject "Virgin Media: We'd love to hear your thoughts" which starts "Hi NIGEL, First of all, thanks for contacting Virgin Media."

I haven't contacted Virgin Media by any method for months if I recall correctly. Why did I receive this email? I have examined the raw version of the email and there is nothing suspicious I can see about it. The embedded links all go to https://virginmediao2.qualtrics.com/.

Explanation please!

Thanks,

Nigel

 

  • ModTeam's avatar
    ModTeam
    12 hours ago

    Hi there,

    Unfortunately, we have sent a survey to some customers by mistake. We're making some changes  at or end to avoid this happening again and we apologise for any confusion this may have caused.

    Best wishes.

5 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    12 hours ago

    I had a "First of all, thanks for contacting" email today and as I am currently in Lanzarote have not contacted VM. I just ignored it.

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        11 hours ago

        You mean the "Tell us what you think" that pops up?

        When they have ignored every suggestion that users have made since the new forum was introduced.

  • ModTeam's avatar
    ModTeam
    Moderator
    12 hours ago

    Hi there,

    Unfortunately, we have sent a survey to some customers by mistake. We're making some changes  at or end to avoid this happening again and we apologise for any confusion this may have caused.

    Best wishes.