Forum Discussion

TC292's avatar
TC292
Joining in
10 months ago
Solved

Didn't receive a survey for technician feedback

I had my internet sevice installed yesterday but have yet to recieve an email link to the feedback survey. I've confirmed the contact details on my Virgin account are correct and double checked my spam folder too.

Would it be possible for the email to be resent or a direct link to the survey be sent via private message? I wouldn't want the technician to miss out on the positive feedback they deserve.

Thanks

 

  • Beth_G's avatar
    Beth_G
    10 months ago

    Hi TC292

    Welcome to the Community Forums.

    Thanks so much for taking the time to post your feedback about Chris, it really is appreciated.

    We've ensured that your words have been passed on to him and his manager.

    If there's anything we can help you with going forward, just let us know 😊

  • TC292's avatar
    TC292
    Joining in
    10 months ago

    Haven't had anything through yet and no one has reached out, so if any virgin media staff see this could the below feedback please be passed along internally, thanks.

    Technician's name and ID: Chris 82676
    Friendly and professional he had my internet service set up quickly and explained the process throughout. He went the extra mile and spent the time needed to ensure the setup was best suited to my needs. 10/10!

    • Beth_G's avatar
      Beth_G
      Forum Team
      10 months ago

      Hi TC292

      Welcome to the Community Forums.

      Thanks so much for taking the time to post your feedback about Chris, it really is appreciated.

      We've ensured that your words have been passed on to him and his manager.

      If there's anything we can help you with going forward, just let us know 😊