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heavyd888's avatar
heavyd888
Tuning in
28 days ago
Solved

Change cancellation date?

Hi,

I am leaving Virgin and have a termination date. I would like to extend this cancellation date.

Is this possible ?

Thanks 

  • Kath_P's avatar
    Kath_P
    26 days ago

    Hi heavyd888, 

    Thanks for coming back to us on this one. This is certainly something we can help with in that case, but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    27 days ago

    Hello heavyd888,

    Welcome to the Community and thanks for taking the time to post here on the forums.

    Have you arranged your cancellation via One Touch Switch with another operator or have you given notice to ourselves?

    If you have arranged the cancellation via One Touch Switch, your new operator would arrange the new date for you not Virgin Media. If you've given ourselves 30 days notice, we'll be able to extend your cancellation date from here. Please can you advise further?

    Kind Regards,

    Steven_L

    • heavyd888's avatar
      heavyd888
      Tuning in
      26 days ago

      Thanks.

      I gave notice myself, so could I please extend my cancellation date. Much appreciated.

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        26 days ago

        Hi heavyd888, 

        Thanks for coming back to us on this one. This is certainly something we can help with in that case, but in order to do that I'll need to confirm some information with you to pass security. 

        I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

        Many thanks,