Such a challenge to get credit back after closing account
Every time I need to interact with Virgin Media, I am surprised at the new ways they find to creatively and politely be unhelpful. Due to moving house, I recently closed my account. I am moving to an area that does not have Virgin broadband coverage. There is a not insignificant (to me) amount of credit on my account from ending in the middle of a billing cycle. By default, after 45 days from service disconnection, Virgin Media sends credits as a check via post. Naturally, as I am no longer at the address, getting post delivered to me there is not an option. I called request my credit via bank transfer. That's the method I've used to pay this bill for years. I was told that not only to I need to wait 45 days after termination of service (a scandal in an of itself for the interest free loan), I cannot even call to REQUEST to have the credit deposited vice posted until 45 days after account termination. Has anyone had a better experience getting over-payment credits back? In short, even after ending service, Virgin Media has found yet another way to be obtuse and anti-consumer.
Being evicted – Virgin still charging to end contact?
London based and long time customer. I'm being evicted out of my property, eviction notice served. Just off the chat with Virgin and I have to pay £72 to cancel the contract even though I'm being physically evicted out the property. I also have to send back our router as proof. Is this legal? Would appreciate any help or advice!Moving House - Put on new contract without my consent
Hello, from what I can see, this is unfortunately a very common issue. I see others have had some success in posting here so I am doing so. Today I tried to cancel my virgin media broadband contract as it was about to shoot up to £50 a month and we are at the end of the minimum term. I was very surprised to be told I would owe £500 in termination fees as I was partway through a contract. When I asked about this, I was informed that when I moved house in October, I was put onto a new contract rather than the old one amended to my new address. I had no changes to my package, the only thing that changed was my address and I was reassured this wouldn't be a problem. I was then stuck between picking one of the three options: 1. Pay £500 to exit the contract I never agreed to, to my knowledge I was still using the old one I did consent to, 2. Pay £50 for this month's broadband whilst I try and fix this error 3. Start a new, crappy expensive contract for throttled speeds which is what I've done as I cannot afford a £500 termination fee I never consented to, £50 a month per broadband and I work from home and so need an internet connection. Upon looking into it, apparently my new contract should have been amended to the old term dates when I moved but this never happened. I would like to exit my contract and end the new one I've been forced to start as I can get 500mpbs for £32 elsewhere. I was also really displeased with being frequently told I should stay with Virgin Media as changing providers is a hassle and they are investing in infrastructure when the agent knew full well they had just informed me I apparently have no choice but to stay with Virgin Media. Really would like this sorted, never had such a horrific experience with a broadband company before today.Confirmation of termination
Several weeks ago I spent more than 3 hours on the phone trying to arrange termination of broadband. I am out of contract. I spoke to two advisers, cut off both times when they said I needed to confirm my wishes with ‘retentions’ and spent ages responding to a useless bot. I was advised the termination was recorded and I asked for email confirmation. I have received nothing. A few weeks later, I again made contact and was told that the original advisers hadn’t completed the correct paperwork. I was told this would be done and I would get email confirmation. I have received nothing. Because of a slight delay with Openreach, I rang to ask for my termination to be extended by a month to March 12th. The adviser told me that no termination was recorded on the system (!) but that she would sort everything and confirm by email. I have received nothing. Are you able to confirm that this termination is set for March 12th? I don’t want to get into a debate about not giving 30 days’ notice. Thank you.